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RosgmomRe: Loss of serverside backups
Thanks Nickdisk, I would think he would do that without being told.
NickdiskRe: Loss of serverside backups
I'll let BbBoy know that you've sent him a PM :smile:
RosgmomRe: Loss of serverside backups
Still no response from the pm link that you gave us above to contact BbBoy. I take it that you're the only one handling customer service.
NickdiskRe: Loss of serverside backups
I'm afraid we're still looking into whats causing the bug. We know its frustrating, but we really are looking into why the bug is happening.

You can contact BbBoy by PM'ing him - http://edit.bbboy.net/support-sendpm?member=BbBoy . :smile:
RosgmomRe: Loss of serverside backups
I think Deeboy has answered this nicely already in the thread 'Back'. I'm not so nice. I'm past patient with the lack of answers here. Even the things that are being suggested do not make much sense in the over all scheme of things.

We've been with bboy for quite a while now, and can only gather that either the owners and operators have changed recently or they have grown very lax in their responsibilities of customer satisfaction and service. No disrespect to you Nick but is there a way to contact someone else in charge directly?
NickdiskRe: Loss of serverside backups
Do you have the 'Enable Auto-Backup On Important Admin events?' feature enabled on your board? If not, if you enable it, are you able to make a server side backup by making an important change (like saving your boards settings, etc)? :smile:
NickdiskRe: Loss of serverside backups
Thanks, i'll let BbBoy know :smile:

I'm afraid we're still trying to figure out whats causing the problems, BbBoy is still looking though :smile:
RosgmomRe: Loss of serverside backups
That doesn't work either. I can't believe that we're the only site having this problem.... and just why is it that its taking bboy so long to correct this if indeed we are the only one???
NickdiskRe: Loss of serverside backups
Hi Rosgmom :smile:

BbBoy has asked, if you do a downloadable backup, does that work, or do you just get redirected? :smile:
NickdiskRe: Loss of serverside backups
Hi Rosgmom :smile:

I'm really sorry for the wait, i'll remind BbBoy again for you.

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