problem with images after domain name becoming active
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Tripletmom
15:06:10 Thu
Jul 10 2003
problem with images after domain name becoming active
Hello, my domain name became active yesterday and now when I access my board using the domain name almost all the images are empty boxes. If I access the board using the frost.bbboy.net in front of it they are all there. Can anyone help? TIA


BbBoy
17:10:43 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
They all seem to come up fine for me.. Are other people having this problem too?

Tripletmom
17:32:45 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
actually the others I asked said it was working for them. hmmm. Do you know why they wouldn't work for me? I'm the one that uploaded them and added them.

BbAdmin
17:36:14 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
Hi Tripletmom,

I was able to see your images on the main board also. Do you have a firewall or something that might be blocking your browser from seeing them? If so you probably have to go into it and add your domain to the Trusted Sites area in its web content section. One other thing, everyone accessing the board from the new domain will need to log in again from your board so they can use their registered BbUsernames. :smile:

You also might want to look into your browser settings and make sure it is checking for new versions of pages on every visit. This is in the Tools>Options>Temporary Internet Files-Settings area and might be what is wrong if you have it set to Never or Whenever you open IE. Hopefully one of the above things can help you see your images again. :smile:

Tripletmom
17:49:22 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
I dont' have a firewall set up, I have norton antivirus running only, no firewall. I tried changing the internet files option to check new versions on every visit, it still didn't work. Also I just noticed that when using the domain name I also can't access the memberlist or the who's online screen. I am showing as logged in and tried logging off and logging back in when I used the domain and it still doesn't work. TIA

BbAdmin
19:35:54 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
You're still unable to see your board's images? Maybe trying to delete your temporary internet files will do the trick because there isn't anything wrong with the board's images displaying from the domain that BbBoy or I could see. About the other pages, you couldn't get to-are the memberlist and who is online the only ones you can't access? :smile:

Tripletmom
20:45:08 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
I just tried deleting my temp internet files and that didn't work either. Also in addition to the who's online and memberlist I also can't get into the top posters, stats and search links. I can still access admin and user cp and the chatroom even. We have a few boards not accessible to guests and I can even access those, but its every image that I uploaded with user file hosting doesn't show and those few items which is the top part of the menu under our logo that isn't accessible. Any other suggestions? Thanks again.

BbAdmin
21:47:43 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
With the top links, you'll have to edit those to either reflect the domain or the entire pathway to the server here. Like for example your memberlist would need to be either:

http://www.chattinaboutbabies.com/memberlist or

http://frost.bbboy.net/chattinaboutbabies-memberlist

Either of those would work, but if you use the domain styled links if members are using the old bookmark that led to the frost server address they will need to log in again, but then things should be fine.

Have you had any of your members reporting the images are not working for htem also? :smile:

Tripletmom
22:58:42 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
Yes there are other members not seeing the images as well.

How do I edit those top links to have the url that you posted? Thanks.

BbAdmin
23:17:55 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
You would go into the board template and do it there under the 'BbHeadspace' tag, you would see all of those links and edit them to be whichever way you wanted them to be. :smile:

Can you whisper all the usernames having trouble? We will check into it on our end to see if something might be blocking them, however BbBoy and I both were able to see the board as it should be, so if you can tell us who else is having this trouble he will looking into it. :smile:

Momsheri
23:30:20 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
Marni When I go to your board to post, I can't login.
I can directly from my own board and be logged in but when your board loads, it asks me to register or log in and when I try loggin in it goes no where at all...............

BbAdmin
23:41:01 Thu
Jul 10 2003
Re: problem with images after domain name becoming active
It didn't do that for me just now, Momsheri. Because of using the domain your computer won't recognize the bbcookie you have set-you need to log in again and then it will let you post and you can access things like normal. :smile: Do you see the images Momsheri? :smile:

I just edited the top links for you Tripletmom, so those shouldn't be a problem for you anymore. About the image trouble though, if you can give us a whispered list of members having the same trouble it would give BbBoy a place to start looking on our end. But everything looks good as far as we can see.

Tripletmom
00:44:37 Fri
Jul 11 2003
Re: problem with images after domain name becoming active
so far the people I know who can't see the images are


I haven't had a chance to ask any others, but our domain name just started working last night so we haven't had much of a chance to get everyone using it.
Thanks!

BbAdmin
00:52:37 Fri
Jul 11 2003
Re: problem with images after domain name becoming active
Thanks Tripletmom, I will get those names to BbBoy and we'll see if there is something on our end that can be fixed. :smile: If more members bring it up since the domain is all set, let us know who else is having this same trouble. What browsers are you and the others using? IE 5 or 5.5 o r 6?

I know older versions of Netscape can give members problems sometimes. But I checked and defintely saw images that were hosted on the file hosting displaying for me. :smile:

BbBoy
12:53:44 Fri
Jul 11 2003
Re: problem with images after domain name becoming active
Well, I've just logged in as all 3 of those users, and the images showed fine for me. So it doesn't look like it's anything on our end.

If all 3 of those users are using Norton, then I believe it actually has some options for blocking certain things built in. You might want to look at it's configuration and see if it's actively blocking anything..

Momsheri
16:09:17 Fri
Jul 11 2003
Re: problem with images after domain name becoming active
Thanks for the info Pamster, it is recognizing me now that I have logged in once. I have just never had that happen at a Best Board , Sort of threw me off LOL

Pamster
18:50:45 Fri
Jul 11 2003
Re: problem with images after domain name becoming active
No problem Momsheri. :wink: It works differently when a domain is used-I am glad you're back to being able to post now. That is what matters. :wink:

Tripletmom
21:22:11 Fri
Jul 11 2003
Re: problem with images after domain name becoming active
Ok, now its happening for at least 6 members that I know of. One doesn't have Norton, as far as I know, a couple of us are running IE6, not sure about the others, but only some of the images are what is giving us problems. For example I have some images linked from my personal website and everyone can see those including myself. the images we are having trouble seeing are the ones uploaded using user file hosting before the domain took effect including emoticons. Could that be the problem because the url on them is the frost.bbboy address, would that be considered hotlinking since we're viewing it using the domain route? All the images from my own site we can see them. Thanks again.

BbBoy
22:52:12 Fri
Jul 11 2003
Re: problem with images after domain name becoming active
No - there is no hotlinking protection on the file hosting files.

When a user isn't able to view an image, and then they copy & paste the URL to the image into their address bar, does the image come up?

Tripletmom
22:58:39 Fri
Jul 11 2003
Re: problem with images after domain name becoming active
Yes, I can see the image in a new window if I copy and paste the url into the address bar.

BbAdminJack
23:15:00 Fri
Jul 11 2003
Re: problem with images after domain name becoming active
Have you tried checking in your browser to see if it is checking for new versions of pages as BbAdmin mentioned above?

Quote: BbAdmin

You also might want to look into your browser settings and make sure it is checking for new versions of pages on every visit. This is in the Tools>Options>Temporary Internet Files-Settings area and might be what is wrong if you have it set to Never or Whenever you open IE.


Tripletmom
00:30:51 Sat
Jul 12 2003
Re: problem with images after domain name becoming active
yes I changed it yesterday to check for new versions on every visit and also emptied my temporary internet files. :sad:

Nickdisk
00:49:48 Sat
Jul 12 2003
Re: problem with images after domain name becoming active
Hi Tripletmom :smile:

What OS do you run? :smile: I had a similer problem today where images wouldnt show on loads of sites.. (i use IE6 on Windows XP).. there seems to be a bug using IE6 on Windows XP where IE6 becomes corrupted.. If you use Windows XP, i recommend doing a System Restore (Start-->AllPrograms-->Accessories-->System Tools-->System Restore) :smile: It will allow you to reset your computers settings to what they were before the image loading problem started :smile: Also, this site has a few ways of fixing IE6 if its become corrupt (dunno if they work though) :smile:

Tripletmom
15:01:41 Sat
Jul 12 2003
Re: problem with images after domain name becoming active
I'm actually running win98 no XP. Thanks for the suggestion though. Now I have found at least 8 people this is happening for. It seems to be everyone who has attempted to use the domain name link. Any other suggestions? TIA

BbAdmin
15:38:43 Sat
Jul 12 2003
Re: problem with images after domain name becoming active
I'm sorry Tripletmom, but this is not something we can help you with because there isn't anything on our end that we can fix for you.

"Yes, I can see the image in a new window if I copy and paste the url into the address bar."

It's on your end since the answer to this question is yes, it means it is a caching problem on your end. We've already brought up all the advice we can about where to look in your browser or if members have firewalls. The only other thing you might try is doing a Hard Refresh, hitting F5 and seeing if that doesn't get the images showing for you.



problem with images after domain name becoming active
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