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Vhaerun
14:00:54 Wed
Feb 4 2004
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I had paid for a year subscription last July. Last month, ads started popping up, but were removed within a day or so. For the last 3 days I've been getting ads popping up again.

Is this just an oversight that needs to be manually corrected or a billing issue?

Thanks in advance.

BbAdmin
14:50:00 Wed
Feb 4 2004
Re: Advertisements
Hi Vhaerun,

BbBoy is looking into this for you. If it reverted as others have before its credit was gone he will fix it. If it is out of credit then I will reply later once he has had a chance to look at it. :smile:

Vhaerun
22:52:13 Wed
Feb 4 2004
Re: Advertisements
Thanks.

BbAdmin
02:42:44 Thu
Feb 5 2004
Re: Advertisements
One thing, after re-reading your post, I wanted to add that $15 only covers 6 months of fixed service-that is the Fixed plan, with Two Pop Ups per IP# per 12 hours. So if you were on that plan let me know as I set you on Variable which is no pop ups and if you go over a certain bandwidth limit you pay for the bandwidth used. I didn't look at the usage on your board, but if you have viewed the View Bandwidth screen then you might have an idea of what kind of credit the board was 'actually using'. If you need to be put on the Fixed plan let us know. :smile: Also it might revert in the morning as I did the upgrade manually so I will try to remember to check it when I log in to see if it did indeed revert again. If so I will ask BbBoy to see if he can take a look at things, because it does have credit left. :smile:

Vhaerun
20:06:47 Thu
Feb 5 2004
Re: Advertisements
The plan I purchased was an annual plan for $15, and was shown in an email invoice I received. As I stated, this happened last month, but was reset to no pop ups.

I would just like clarification on this. If the plan that I paid for was, in actuality, only a 6 month plan, then you have a heads up on a possible system error that allows for the purchase of an annual plan for the rate of a 6 month plan.

BbAdmin
22:37:49 Thu
Feb 5 2004
Re: Advertisements
How did you pay for your plan? Paypal or a credit card? I don't think it says $15 for annual Fixed Plans anywhere that I know of Vhaerun. If you have something a screenshot or some kind of receipt can you forward it to both support@bbboy.net and CC: to pamster@cyber-soup.com so I can look into this? :smile:

Vhaerun
10:07:57 Fri
Feb 6 2004
Re: Advertisements
I used a credit card. I've since changed computers and will have to get the invoice from my old one. I'll do that as soon as I can.



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