Member can't log in...
http://bb.bbboy.net/support-viewthread?forum=1&thread=4945
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Tripletmom
15:43:10 Fri
Feb 27 2004
Member can't log in...
(No Content)

Tripletmom
15:45:16 Fri
Feb 27 2004
Re: Member can't log in...
No idea what happened in that post.

Anyway, I have a member "CrystalTy" who is trying to log in and she said her options are "register" and "log in" and when she clicks log in it tells her she is already logged in and she is not. She can't log out or log in and is stuck. Can someone check on her username or reset it or something? Thanks.

BbAdmin
19:41:04 Fri
Feb 27 2004
Re: Member can't log in...
I can't test that account because it has a security setting enabled. If she is getting the 'Someone is already logged into this account..." message, perhaps she deleted her cookies or temporary internet files before logging out. Ask her to try logging in here on support and if she can't or confirms that was the trouble, have her email us at support@bbboy.net from the email address she has for the CrystalTy username and ask to be unblocked. :smile:

Tripletmom
19:46:23 Fri
Feb 27 2004
Re: Member can't log in...
I tried having her log in here and it was the same problem. She said the error gave her the prompt to email "blocked@bbboy.net" and she got no response. I will have her email support now. Thank you.

BbAdmin
20:06:50 Fri
Feb 27 2004
Re: Member can't log in...
Sometimes that email unblocker won't work for people and other times it does. We haven't been able to pin a pattern down to what makes it not work, but once I hear from her I will gladly unblock her. :smile:



Member can't log in...
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