Reverted to free board
http://bb.bbboy.net/support-viewthread?forum=1&thread=4949
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CCAngel
21:03:13 Sun
Feb 29 2004
Reverted to free board
Last I had checked the board had approximately $40 worth of credit. I checked today and it has been reverted to the free plan. We've used 11 MB of bandwith this month and no email bandwidth.



chickenlady
21:08:50 Sun
Feb 29 2004
Re: Reverted to free board
Hi CCAngel.As soon as an admin comes on they will check on this for you.

CCAngel
21:11:41 Sun
Feb 29 2004
Re: Reverted to free board
Thanks Chickenlady :smile: I figured it would be a little while until I got a response

:lovebb:

chickenlady
21:20:18 Sun
Feb 29 2004
Re: Reverted to free board
Things are a little slower on Sunday,but we try to take care of things as fast as we can.Popped over to your board and you've done a very nice job on it.Looks great.

CCAngel
21:24:22 Sun
Feb 29 2004
Re: Reverted to free board
Thanks Chickenlady :smile:

Now to find more members LoL Having a hard time with advertising :ohwell:

chickenlady
21:45:51 Sun
Feb 29 2004
Re: Reverted to free board
Have you tried the promotion section in your admin area and left a link in the support Board Showcase?

BbAdmin
02:13:17 Mon
Mar 1 2004
Re: Reverted to free board
Hi CCAngel,

Welcome to the BbSupport forums. I have upgraded your board manually to be 'Fixed' so if it was supposed to be 'Variable' ler me know. I will add this to the list of boards that BbBoy will look at in the morning. :smile:

CCAngel
02:34:39 Mon
Mar 1 2004
Re: Reverted to free board
Thanks, it kinda scared me for a minute LoL Any clue of why it would do that?

BbAdmin
04:35:33 Mon
Mar 1 2004
Re: Reverted to free board
There is some glitch in the system that seems to do this sometimes. The credit still shows. Thank you for reporting it so we can make it right. :smile:

roundtable
07:14:34 Mon
Mar 1 2004
Board has gone to free status, not correct....
I paid $15 worth of Fixed Plan just about a month ago .... my board has reverted to Free status and this is wrong.

Roundtable

BbAdmin
15:57:14 Mon
Mar 1 2004
Re: Board has gone to free status, not correct....
Hi roundtable,

Thank you for reporting this so I can fix it for you. Yours is the fourth board this happened to this billing cycle. We haven't been able to pin any pattern down to why this happens so I will get it fixed for you and add it to the list of boards BbBoy will take a look at. :smile:

Trailblazer
21:27:21 Mon
Mar 1 2004
Re: Board has gone to free status, not correct....
I was on the Variable Plan as well and was having problems with pop-ups and a banner yesterday. When I went to the view my bandwith and to check my credit it appeared as if I didn't have any, so I went ahead and paid $15 (thinking that perhaps it was time for me to renew), so I'm now registered as being on the Variable Plan again. Just wanted to let you know that it happened on my board as well. Thanks.

http://frost.bbboy.net/thelilypad

Trailblazer
10:52:10 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
I guess I spoke too soon. Just logged on and the banner is back and my credit is gone.

http://frost.bbboy.net/thelilypad

chickenlady
11:03:59 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
Hi Trailblazer.as soon as BbAdmin gets on she will take care of this for you.sorry for the problem.

junglegirljlt
11:49:20 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
Mine has an ad banner also.

m0mmy2twins
12:38:46 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
my board has also done this i just payed the other day and everything was fine my credit was thier and now today i have the banner and pop ups
http://frost.bbboy.net/gooftroop

thanks
denise

Froggy
12:57:02 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
a BbAdmin will be along shortly to assist you :wave:

tlfc
13:19:37 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
Looks like we've been reverted to free board status too! We fed the account some cash earlier last month.

Please look into this for us. :thankyou:

:bbrocks:



jus2cusmile
16:30:35 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
Hmmm...same thing jus happened to me and I KNOW I had plenty $$$ in their waiting! Just looked at my credit only recently. lol Now, my board is reverted to a free board. This is the second or third time this has happened to my board. Help! lol
Thought I went nuts till I saw its happened to others too. lol
Thanks in advance as I know this will be taken care of asap! :smile:
*hugs*
Cathy


JoshTee
20:23:48 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
Same here. We just got $25 worth of credit added to our account last month, but I wake up this morning and we're on the free plan...

Can someone check this out for us?

chickenlady
22:25:29 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
Admin will be checking this out for you soon.Thanks all for your patience.

BbAdmin
22:44:09 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
Just wanting to let you know that BbBoy is working on this, so it should be fixed for you soon. If anyone else not listed above is having advertisements like this when they know they have credit left, please leave your board URL, the plan it was on and we can take care of it for you. :smile:

junglegirljlt
22:48:27 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
:bbrocks:

junglegirljlt
22:51:09 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
mine's fixed! Just thought I would let you know!

BbAdmin
23:10:29 Tue
Mar 2 2004
Re: Board has gone to free status, not correct....
Thanks junglegirljlt for letting us know your board is back to normal. :thumb: We apologize for this glitch, but we still haven't been able to find the source yet and appreciate everyone reporting this that has had this happen to their board. :smile:

jus2cusmile
00:00:01 Wed
Mar 3 2004
Re: Board has gone to free status, not correct....
As usual...:yourock: !!!!!!!
:thankyou:
Thanks bunches for 'the fix!' lol my board is back to normal now! :smile:
Luv ya guys! :smile:
*HUGS*
Cathy

MaverickGrabber1972
00:19:01 Wed
Mar 3 2004
Re: Board has gone to free status, not correct....
paid $15 worth of Fixed Plan just about a month ago .... my board has reverted to Free status and this is wrong did this to me in Dec too


BbAdmin
00:19:37 Wed
Mar 3 2004
Re: Board has gone to free status, not correct....
Thank you Cathy, for reporting it and if you need anything else just let us know. :smile: :thumb:

tlfc
15:47:01 Wed
Mar 3 2004
Re: Board has gone to free status, not correct....
Hi,

We're currently on the Variable plan, you have been paid in full and our account has always been in good standing. Our current board status was reverted back to free yesterday.

Please set our board back to Variable status as soon as possible.

:thankyou:

I hate to say it but it's the third time it has happened to us in the last 4 months...



Anniem
16:09:52 Wed
Mar 3 2004
Re: Board has gone to free status, not correct....
thank you for reporting tlfc,

an Admin will be along shortly to help you out :smile:

Rubix63
20:56:06 Wed
Mar 3 2004
Re: Board has gone to free status, not correct....
Our board has also reverted to the one with Ads.

chickenlady
22:36:28 Wed
Mar 3 2004
Re: Board has gone to free status, not correct....
Thanks for letting us know,Rubix63.We'll get it taken care of as soon as an admin is on.

BbAdmin
01:06:57 Thu
Mar 4 2004
Re: Board has gone to free status, not correct....
The others up to now should be fine soon. BbBoy will be fixing this soon. :smile:



Reverted to free board
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