Oct 3 2004
They forgot their password, and unfortunatly the email address they signed up for was closed and deleted because someone hacked into it.
I told him to email Support with his User Name, Old E-Mail address and Current E-mail address, letting you guys know he forgot his password. He received a reply back, that included the link to change his email address. However with the old email address being closed, there is no way for him to gain access to it to confirm the email you send when an email address is changed. Was there anything else he needed to include?
For your information I'm whispering his information, so you can check into it and get his email address changed and password sent to him as soon as possible. Thank you!
Oct 5 2004
Oct 7 2004
Oct 8 2004
Oct 9 2004