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Deeboy
01:22:26 Sat
Aug 6 2005
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Is anyone else having problems trying to do a Server Side Backup? My url is http://frost.bbboy.net/deedee

I've tried to do at least 4 in the last 4 hours and the screen says that it's backed up but when I get redirected back to the server-side backups nothing appears. Also, there should be at 5 or 6 backups under Available Backups that I previously did in the beginning of this week. Could someone please advise.

Thanks,
Dee


Nickdisk
02:32:43 Sat
Aug 6 2005
Re: Back
Hmm, thats weird :ohwell: I'll let BbBoy know that your having a problem making server side backups of your board :smile:

Deeboy
00:32:42 Mon
Aug 8 2005
Re: BackUP
Thanks Nickdisk but unfortunately it's been 2 days and I still can't do a server-side backup. Yes, it allows me to click on the Backup Now button and it looks like it's doing the backup but lo and behold when I get redirected back to the server-side backup page there is nothing. I'm starting to get very uneasy that we can't seem to do a backup of our site. In fact, one of our admins lost a large post already and since we had no backup available she had to reconstruct everything!


So, can someone help!

Dee

Nickdisk
01:33:55 Mon
Aug 8 2005
Re: BackUP
BbBoy is looking into the bug for you :smile:

Deeboy
20:16:11 Mon
Aug 8 2005
Re: Back
:thankyou: Nickdisk :smile:

Nickdisk
18:29:14 Tue
Aug 9 2005
Re: Back
Hi Deeboy :smile:

BbBoy has asked, have you perhaps gone over the number of backups allowed? :smile:

Deeboy
15:21:57 Thu
Aug 11 2005
Re: Back
Hey Nickdisk

No, I haven't gone over the number of backups allowed. When I backup if I have close to ten on the list I delete the earlier ones to make room for the current backup. If I had gone over, wouldn't it still display the backups that I made to date! As of a few minutes ago there are zero backups on the server-side backup page. I went ahead again and tried to do a backup and got the same results, nothing! :sad:

We’re very troubled that we don't have the ability to do a backup. We try to faithfully backup our site at least weekly, more when we are making changes to the site, so the inability to do any backups is making us very anxious. We take your Tips for Bb Admins suggestion to backup seriously.

Any assistance in correcting this matter is deeply appreciated. :smile:

Thanks,
Dee



Nickdisk
02:54:34 Fri
Aug 12 2005
Re: Back
Ahh, i'll let BbBoy know, thanks Deeboy :smile:

Deeboy
14:17:32 Wed
Aug 17 2005
Re: Back
Hey Nickdisk,

It's been almost a week since your last post asking if perhaps we've gone over the number of backups allowed. As I stated, to the best of my knowledge we did not exceed the number of backups allowed.

I have another question, is there any other place where we can do a backup besides the Server Side Backup. We are looking to do some changes to out board but will not do anything without having the backup available.

Once again I tried to do a Server Side Backup, there are no backups on the server-side backup page. I did the backup and got the same results, nothing!

Here’s a copy of the screens that appear when I try to do the backup.

I click on the Backup. (See Figure 1) I’ve tried clicking on both the Server-Side Backup button under the BACKUP boxes as well as the Server Side Backup link at the bottom of the Admin Page and received the same results.

Figure 1



Next I open up the Server-Side backup Page, (See Figure 2) you can see that there are no backups being stored. I proceed to click on Backup Now and the backup process begins, or at least it appears that it’s backing up.

Figure 2



I then received a screen that tells me that everything is “backed up” and I’m being redirected. (See Figure 3)

Figure 3



Once redirected I get the following screen showing no backup. (See Figure 4)

Figure 4



This is the best I can do to explain to BbBoy what is happening. If there is something else I can do please let me know. Up until now we've been extremely happy with bboard and all the great things we could do but we’re becoming increasingly frustrated with the lack of resolution to our backup problem. Any assistance in correcting this matter is deeply appreciated.

Thanks Again,
Dee


Nickdisk
03:29:22 Thu
Aug 18 2005
Re: Back
I apologize for the wait, I'll remind BbBoy that your still having trouble creating server side back ups of your board, and i'll also pass those screenshots onto him as well :smile:

You can download a back up of your board by clicking on the 'Download Backup' button in your boards Admin Center :smile:

Nickdisk
03:37:33 Sat
Aug 20 2005
Re: Back
Hi Deeboy :smile:

BbBoy has asked, if you do a downloadable backup, does that work, or do you just get redirected? :smile:

Deeboy
16:53:35 Sat
Aug 20 2005
Re: Back
Hey Nick,

I've tried everything concerning backups and it seems that nothing works. I can't Download Backup, when I click on it, it appears that everything is going OK, it says that it is opening the page then after a lengthy time I usually get This Page Can Not Be Displayed or a screen filled with weird characters.

As you know I can't do a Server Side Backup but I'm able to get into Restore From Backup but of course since I can't download a backup to restore this is pretty much useless.

Dee

Nickdisk
00:19:25 Sun
Aug 21 2005
Re: Back
Thanks, i'll let BbBoy know :smile:

Nickdisk
02:44:00 Wed
Aug 24 2005
Re: Back
Do you have the 'Enable Auto-Backup On Important Admin events?' feature enabled on your board? If not, if you enable it, are you able to make a server side backup by making an important change (like saving your boards settings, etc)? :smile:

Deeboy
18:26:15 Wed
Aug 24 2005
Re: Back
Quote: Nickdisk at 02:44:00 Wed Aug 24 2005

Do you have the 'Enable Auto-Backup On Important Admin events?' feature enabled on your board? If not, if you enable it, are you able to make a server side backup by making an important change (like saving your boards settings, etc)? :smile:


Well Nick, I went in and checked the 'Enable Auto-Backup On Important Admin events?' feature and sadly NOTHING has happened. I’m not quite sure why this would affect it since it wasn’t enabled before and I was still able to do backups. I get the following screens:








This is getting beyond ridiculous. It’s been three weeks and still no solution. I consider this a critical procedure in the maintenance of our site. Are we the only site that is having this problem? If so, does it have to do with the server we’re on? Can we be moved to another server?

Another thing, what do I need to do to cancel our recurring payment.


Dee


Nickdisk
04:00:43 Thu
Aug 25 2005
Re: Back
Ahh, thanks, I'll let BbBoy know :smile:

I'm afraid we're still looking into whats causing the bug.

To cancel a recurring payment, if you could whisper the receipt that was emailed to you when you set the recurring payment up, i'll ask BbBoy if he can cancel it for you :smile:

Deeboy
03:20:03 Thu
Sep 8 2005
Re: Back
It has been over a MONTH and we still can't do a backup. I'd say you Tech Support is sorely lacking.

Also please cancel our recurring payment. The information you requested is...





Nickdisk
06:04:42 Thu
Sep 8 2005
Re: Back
I know its frustrating, but BbBoy is still looking at whats causing the bug to happen.

Thanks, i'll ask BbBoy if he can cancel your recurring payment for you :smile:

Deeboy
14:23:55 Tue
Oct 4 2005
Re: Back
I still can't do a Server Side Backup and it's going on two months now. What is the problem?

I want to thank the Technical Support staff for there “quick” response to our problem!

I realize that we are just a small board and don't generate the volume that others board might but that’s no excuse for your lack of resolution to this problem. I suppose that the statement that appears on the top of the Admin Board where you say, “If you encounter any problems, or have a question, please don't hesitate to visit the support forums. BbBoard was written by our Best Boards staff, so please report any bugs you find, or suggest new features. BbBoard is constantly being improved and upgraded, and it is only with user suggestions that we can make it better. Enjoy administering a BbBoard!”, is just something to fill up the page! Of course, to be fair, you don’t say you’re going to correct the problems, you just ask us to not “hesitate” to visit the support board. Great lip service though I believed you!

We were very happy being a member of the BbBoard family but that’s no longer the case. We’ve been more than patient and have given you enough time to fix the problem in my opinion. Unfortunately, as a result of your slow and poor Technical Support, we can not, in good conscience, recommend BbBoard to our friends and associates. Two months ago that wasn’t the case.


I guess the same person that's looking into the Server Side Backup problem is the one canceling our recurring payment. I have yet to be notified that it has been cancelled.

Could someone PLEASE tell me if our recurring payment has been CANCELED!

Thank You,
Deeboy


Nickdisk
19:38:53 Sun
Oct 23 2005
Re: Back
I know its frustrating, but we are still looking at whats causing the Server Side Backup bug.

BbBoy has cancelled your boards recurring payment :smile:



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