Existing member suddenly unable to get into our board
http://bb.bbboy.net/support-viewthread?forum=1&thread=5659
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Mlady_Paladin
21:51:18 Mon
Jan 16 2006
Existing member suddenly unable to get into our board
She puts her password in the bbboy thing & it tells her that she is not authorized.

Pamster
21:47:21 Wed
Jan 18 2006
Re: Existing member suddenly unable to get into our board
Mlady Paladin, can you tell me the name of the person so I can look up the name in the database and see if there is some security feature enabled that is preventing her from logging in. :smile:

Mlady_Paladin
04:06:32 Thu
Jan 19 2006
Re: Existing member suddenly unable to get into our board
packerfan4ever

Pamster
13:40:45 Thu
Jan 19 2006
Re: Existing member suddenly unable to get into our board
Nothing in the ssecurity settings so that can't be it. Maybe she can try to log in here on the Support board and then go to your board and see if she is still logged in. The only thing I can think of is maybe she has the date and time wrong on her computer. It's easy enough to change that and it would keep her from being able to log in. So ask her to check that, if it's set right then she should come here and try to log in. It might be easier for her to log in here and then go back to your board since you have Membership Screening enabled that is what I think will get her back in. Being logged in before going to the board. :smile: If that doesn't do it we need to know what error message she's getting when trying to log in here...Because that message she's gotten sounds like it's related to the membership screening. :smile:

Mlady_Paladin
10:37:47 Mon
Jan 23 2006
Re: Existing member suddenly unable to get into our board
Pamster, thank you! You nailed the problem. Her date was off. She's back in now. :smile:

Pamster
12:45:04 Mon
Jan 23 2006
Re: Existing member suddenly unable to get into our board
Wonderful! I had a feeling that was what it might have been because it is so easy to alter the time date that if it's wrong the network won't reconize the cookie and won't see a user as logged in. Thanks for letting us know she is back to posting and enjoying the board. If you need anythiing else just let us know. :smile:



Existing member suddenly unable to get into our board
http://bb.bbboy.net/support-viewthread?forum=1&thread=5659
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