Feb 9 2006
I would advise them to try resending the password using the lost password link, then copying the password right into the log in box. To get that error something had to be entered wrong with the password Trailblazer. No security features are enabled to block her log in. Maybe ask her to check her time date too, make sure the month day and year all are right because that can cause a bad log in session. Let me know if you need me to test it if the advice above still doesn't get her logged in.