Changing EMail problems with Newsletter
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MicheleisMe
15:37:58 Tue
Jul 17 2007
Changing EMail problems with Newsletter
We started sending a newsletter through our board and some members realized their addy they signed up with is not the one they wish to receive their newsletter on. I linked them through the change email page and it went tthrough fine. But it is still subscribing them to the OLD address.
Any insight?
God Bless,
Michele

BbAdmin
17:17:02 Tue
Jul 17 2007
Re: Changing EMail problems with Newsletter
Hi Michelle,

I would advise members to unsubscribe and resubscribe so the database will rewrite the subscription with the new address, and if that doesn't take care of it let us know. :wink: :smile:

MicheleisMe
17:38:01 Tue
Jul 17 2007
Re: Changing EMail problems with Newsletter
Ok I had them do that before I came here. Actually we got one of the issues resolved with one of the other members, it was due to an old email account. There is still one that changed it, got confirmation and it still shows the old one. But to just be safe, I will have her do it one more time then if that doesnt work then I will be back! :smile: Thank you!
God Bless,
Michele

BbAdmin
20:42:12 Tue
Jul 17 2007
Re: Changing EMail problems with Newsletter
Have you sent out a test newsletter since the members with this problem unsubbed and resubbed to the board's newsletter? Let us know if this is confirmed that after they have unsubbed and resubbed it still goes to the wrong email. Thanks Michelle. :smile:

MicheleisMe
12:27:33 Wed
Jul 18 2007
Re: Changing EMail problems with Newsletter
Yes I have and seems to still be an issue with the one member. I have her unsubed at the moment.
She has re-did the change of email request (done it twice now) and has logged completely out and logged in again, since I have it on OPT OUT. And it still shows the old email addy.
So, now what, cause Im at a loss. :sad: LOL
God Bless,
Michele

BbAdmin
15:13:06 Wed
Jul 18 2007
Re: Changing EMail problems with Newsletter
Hmmm, Can you give us the name of the member, and emails involved so BbBoy can go in and look at the settings? Just whisper the info, the name, old email showing and the new one desired and maybe he can change it for her. :smile:

MicheleisMe
19:43:21 Wed
Jul 18 2007
Re: Changing EMail problems with Newsletter




BbAdmin
19:19:42 Tue
Jul 24 2007
Re: Changing EMail problems with Newsletter
I'm not finding either the username or the emails listed in the database Michelleisme, can you link me to a post of that user's so I can locate the username in the database? :smile:



Changing EMail problems with Newsletter
http://bb.bbboy.net/support-viewthread?forum=1&thread=5740
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