Where did all my credit go?
http://bb.bbboy.net/support-viewthread?forum=1&thread=5745
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MicheleisMe
11:17:01 Fri
Nov 2 2007
Where did all my credit go?
I had $59 worth of CREDIT to my board. This morning, there is no credit (it was erased????) and we have pop ups.
Can someone tell me where my $59 went to and why we have reverted to a FREE board????
I purposefully did not let my recurring payment go through because it said I had $59 left. We use $3.50 a month!
God Bless,
Michele

MicheleisMe
11:31:32 Fri
Nov 2 2007
Re: Where did all my credit go?
It should also be noted I can not use the ADD CREDIT button, it is greyed out.

BbAdmin
19:35:29 Fri
Nov 2 2007
Re: Where did all my credit go?
Hi MicheleisMe,

I fixed the board's credit so you should be all set. It was the crediting glitch that was behind this and I apologize for the inconvenience it caused but if it happens again just post and let me know and I will take care of it ASAP. :smile:

MicheleisMe
15:28:57 Sat
Nov 3 2007
Re: Where did all my credit go?
Thank you!
After I posted this I read where this had happened to others. So I was sure it was a glitch & it would be fixed. Thank you for such quick response! :smile:
God Bless,
Michele

BbAdmin
00:28:33 Mon
Nov 5 2007
Re: Where did all my credit go?
You're very welcome MicheleisMe. If you need anything just let us know. :smile:

MicheleisMe
08:51:34 Thu
Nov 8 2007
Re: Where did all my credit go?
Actually I do have another question. It is 4 am here and yet I constantly have this IP addy on my board. I am guessing it is a search engine?
IP: 74.6.24.162
Host: lj511668.crawl.yahoo.net
Seems like it slows down the board or maybe I am imagining it? :smile:
God Bless,
Michele

BbAdmin
14:09:23 Thu
Nov 8 2007
Re: Where did all my credit go?
That is a spider bot caching pages for indexing in search engine results, they are usually there every two weeks or so. Some places have them all the time though and they are just like having a unregistered guest on the board. They don't slow it down any more then people being on the board. :smile:

MicheleisMe
08:04:31 Fri
Nov 9 2007
Re: Where did all my credit go?
Ok, never really saw that before so I was wondering. And they must love us, they are there daily, several times a day. LOL Thanks again! :smile:
God Bless,
Michele

BbAdmin
15:54:05 Sun
Nov 11 2007
Re: Where did all my credit go?
No problem Michele if you need anything or have any questions we're always here. :biggrin:

fbmf
01:22:21 Wed
Nov 14 2007
Re: Where did all my credit go?
I'm having the same issue on my board.

frost.bbboy.net/thegamingden

Game On,
fbmf

BbAdmin
19:43:20 Thu
Nov 15 2007
Re: Where did all my credit go?
Whispering reply...

That is what's showing in the database so it will revert to free again shortly fbmf. If there is anything I can do just let me know. :smile:

fbmf
12:23:41 Tue
Nov 20 2007
Re: Where did all my credit go?
Is there a way I can view my remaining credit?

Also, I thought you guys regularly docked my credit card. Is my board just blowing through bandwidth that quickly?

Thank you for your help.

Game On,
fbmf

BbAdmin
12:42:57 Wed
Nov 21 2007
Re: Where did all my credit go?
Can you whisper the email address you have associated with the card you used to pay for the board? I need that for BbBoy to look into the payment status of the recurring payment because it will only do what you set it for and in April the board had reverted too earlier this year, so something isn't right. It might be set to only take one payment a year and if so it's not cover the full year.

There isn't any way to view credit when the board is in free mode, but I posted what the database shows currently in that last whisper. Get back to me on that email address and we'll have BbBoy look into it for you to see what's going on with it. :smile:



Where did all my credit go?
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