Our board money is GONE!
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debbiesbooks
13:36:07 Fri
Feb 1 2008
Our board money is GONE!
I check our bandwidth and board money regularly and just a few weeks ago we had over $90.00! Today our board is showing ads and all our money is GONE! What is happening???

BbAdmin
17:05:28 Fri
Feb 1 2008
Re: Our board money is GONE!
Hi Debbie,

it's that credit glitch that hits some boards, I have fixed it and will whisper what the database is showing. I apologize for the fright this gave you, it should be all set now though, it is something we've tried repeatedly to pin down a pattern for and can't reproduce so we can never predict which boards this will happen with. If you need anything else just let us know.



Zherog
11:39:06 Thu
Feb 7 2008
Re: Our board money is GONE!
We're also receiving banners and pop-ups now, and the "Add Credit" button in our admin console isn't clickable.



BbAdmin
13:20:19 Thu
Feb 7 2008
Re: Our board money is GONE!
Hi Zherog,

It's out of credit, I am whispering what the database shows so you can see when the last credit was added. The advertising will reappear if credit isn't added today. Let us know if you need anything else. :smile:



Zherog
19:38:59 Thu
Feb 7 2008
Re: Our board money is GONE!
Thank you. :smile: I suspected it was a money issue, actually. I knew we were getting close.

Just a curiosity question: why does the "Add Credit" button become inactive when the board runs out of money? It would seem to me that that's the time you want the button active. *shrug*

BbAdmin
21:09:00 Thu
Feb 7 2008
Re: Our board money is GONE!
It's just the way the software was written, in a case like that you can enable the donations feature and have access to upgrading the board via the donations feature. :smile:

Zherog
12:26:47 Fri
Feb 8 2008
Re: Our board money is GONE!
We already had the "Donations" feature enabled; it just seems odd that it gets turned off in the admin console, that's all.

I added some funds this morning (didn't get a chance to yesterday). When can we expect the pop-ups to go away again?

Thanks.

BbAdmin
13:33:54 Fri
Feb 8 2008
Re: Our board money is GONE!
The payment was processed about two minutes after you made it so the ads are gone now. I went by to make sure before posting. If you need anything else just let us know Zherog. :smile:

colyork
06:35:28 Tue
Apr 1 2008
Re: Our board money is GONE!
Our available went from 83.00 to 27.66 in one mounth,what happened?

BbAdmin
12:41:22 Tue
Apr 1 2008
Re: Our board money is GONE!
Hmmm, I will see if BbBoy can look at the logs and determine what went on. Did you notice a high number of guests on the board this past month?

BbAdmin
12:48:19 Tue
Apr 1 2008
Re: Our board money is GONE!
That $27 was last year's figure, somehow it seemed to drag that up while it was updating for this year to have something there to show. What is actually there is much more:





colyork
16:41:29 Tue
Apr 1 2008
Re: Our board money is GONE!
thank you

BbAdmin
19:53:50 Tue
Apr 1 2008
Re: Our board money is GONE!
No problem colyork. Let us know if you need anything else. :smile:



Our board money is GONE!
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