Nothing but white
http://bb.bbboy.net/support-viewthread?forum=1&thread=5766
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Arden_Ranger
23:03:30 Sat
May 10 2008
Nothing but white
When I try to log on to my board, all I get is a glaring white page. I have reports from other members of the board who are experiencing the same problem, so I know it isn't just me.

What's going on?

BbAdmin
23:27:43 Sat
May 10 2008
Re: Nothing but white
Hi Arden Ranger,

We're looking into this, I don't know what happened but we'll get it back up and running as soon as possible. I'm terribly sorry for the inconvience to you and your members. :sad:

Arden_Ranger
00:08:45 Sun
May 11 2008
Re: Nothing but white
Thanks! I knew you'd be quick to get on it. You're good that way. When you figure out what happened, can you let me know?

BbAdmin
23:09:29 Sun
May 11 2008
Re: Nothing but white
Aboslutely! Thanks for letting us know something happened, BbBoy is investigating right now. :smile:

BbAdmin
12:15:54 Mon
May 12 2008
Re: Nothing but white
Well it looks like when BbBoy was fixing a problem behind the scenes for some reason the board was deleted along with one other one. Then the automated backups ran at midnight and backed up the white deleted version, and we can't locate a recent back up in the system. Did you have a downloaded copy of your board? I wish I had better news, but this is the most serious problem we've encountered ever.

It was some kind of a glitch triggered when BbBoy was working on fixing a who is online for a board and it should NOT have happened but for whatever reason it did. Now we're stuck with a bad backup and all we can do is hope you or another admin have a copy of a recent backup. If not then BbBoy is willing to refund your remaining credit and offer his sincerest apologies if you'd like to start over somewhere else.

We'd totally understand and both of us feel just awful about this Arden Ranger, you've been with us since the beginning, this really stinks and we both would understand if you're wanting to go to another host. If you decide to stay with us we'd gladly give you the first six months free, but again we also would understand if you want to leave and take your remaining credit with you. Let us know what you'd like to do and we'll get it done ASAP.

Arden_Ranger
12:42:10 Mon
May 12 2008
Re: Nothing but white
Oh, my god, you're kidding. This is awful. I downloaded a back-up awhile back, but I think it may have been on my old computer. All that lost information and history. My brain just won't go past that. I may actually cry.

I don't know... I need to consult with my staff. If we do decide to move, can we get a redirect to our new address?

BbAdmin
13:06:36 Mon
May 12 2008
Re: Nothing but white
Did you get BbBoy's email? Yes we would put a redirector up for you in this instance, anything we can do to help. Again I really feel for you Arden Ranger, I am so sorry this happened, it was not something we could foresee or prevent since BbBoy was working on fixing something and something like this has never happened before. I'm really sorry for the blow this is to you and everyone in your community. :sad:

Arden_Ranger
14:34:37 Mon
May 12 2008
Re: Nothing but white
No, I didn't get an email.

Quote:

I am so sorry this happened, it was not something we could foresee or prevent since BbBoy was working on fixing something and something like this has never happened before


I know. That's part of why I am so stunned, and honestly why I don't likely have a back-up downloaded. I had every confidence that things would always be fine, and didn't move the board when I got my own web space a couple of years ago.

BbAdmin
18:05:36 Mon
May 12 2008
Re: Nothing but white
I am so sorry that we don't have a backup made before this happened, but the weekly runs on Saturday night at midnight UK time. And the copies BbBoy has of previous weeks for some reason did not include Shadows of Amber.

I was speechless as was BbBoy when he could not find the data at all, but it had to be related to the who is online problem he was working on around the time this happened. The logs don't tell us what happened exactly, just that there were two boards deleted. :sad:

Take your time to decide on what you'd like to do and then let us know what your wishes are and BbBoy will gladly take care of things, regardless of what you decide, we want to help make it easier for you Arden Ranger. :sad:

We are really lucky the support board was on the backup, because as you can see we have lost posts here too, just looking at the tech support forum there are a lot of - post values.

Arden_Ranger
20:41:50 Mon
May 12 2008
Re: Nothing but white
So the server-side backups I made, or were made when we made big changes were lost too? Curses. If you can recover anything, I would appreciate it. There was a lot of really good stuff there; some of it in hidden forums that the Wayback Machine couldn't get to.

My images were still there where I had uploaded them. I found a Google cache of our front page and was able to get the banner from where it was stored.

I think we're going to go ahead and move over to my webspace. It was the six years of posts and my satisfaction with the tech support here that was keeping us from moving. But with everything gone, we may as well make a fresh start. I'm not blaming you guys; it was clearly an accident, but I have the space and the domain, I may as well use. it.

I will say right off that I prefer this software to the options available from my hosting service. But that's free and taking yours with me isn't.

Please redirect to http://shadowsofamber.org/

I don't have a paypal account anymore for refunding my credit. They made some changes over the last few years I didn't care for. Is there another option?

BbAdmin
12:16:18 Tue
May 13 2008
Re: Nothing but white
We are sorry to lose you Arden Ranger, go with our best wishes. :smile: BbBoy has replied to your email about the credit refund. Best of luck to you, if you ever want to start another board here, you will always be welcome. :smile:

Morgana
22:06:28 Tue
May 13 2008
Re: Nothing but white
We are missing our board as well:

http://bb.bbboy.net/stcrispins

I don't have a backup on my PC :sad:

BbAdmin
13:57:13 Wed
May 14 2008
Re: Nothing but white
Do any of the other admins possibly have a backup downloaded? Ours is only of the white deleted copy. We sincerely apologize for this terrible turn of events, BbBoy is sending you a copy of the email he sent another admin who hasn't answered yet.

If no one else has a back up then we're stuck with the same problem as Arden Ranger had to deal with, we can give your community six months free to start over, or set up a redirect for you and refund the remaining credit to the people who donated it. I am so sorry this happened but nothing like this has ever happened before and it was completely unprecidented.

Your community and Arden Ranger's were the only two boards affected by this event but that doesn't mean this isn't a big deal to us, we care very deeply about every board hosted with us and this totally threw us for a loop, even moreso because our backups weren't able to "save the day."



Nothing but white
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