Please post PM notification problems here

Please post PM notification problems here
http://bb.bbboy.net/support-viewthread?forum=2&thread=731
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SouthernBelle
14:21:42 Sat
Nov 22 2003

There have been several reports of problems with the persistent PM notice either not working or working too well. If you are having problems, please make a note of it here and include your full board URL.

Thanks!

Medesha
19:47:17 Sat
Nov 15 2003

I am not receiving alerts

Is there an "alert switch" somewhere my Admin has to flip? I am not gettin alerts reported by users, even though I am a moderator. I even changed email addresses to make sure it wasn't my system. Any ideas?

Pamster
23:22:06 Sat
Nov 15 2003

Re: I am not receiving alerts

Hi Medesha,

I would think it is because the people using the alert chose to alert only the admins. Try it sometime-look and you'll see you can choose to alert annonymously or not, alert admins & mods or admins only. I am going to go do a test on your board to see if you get it now. :smile:

Medesha
00:55:19 Sun
Nov 16 2003

Re: I am not receiving alerts

We tested the mod/admin thing...sorry, should have mentioned that. If you've already reported a thread, I didn't get an alert. Is it possible you need an account that's not like Yahoo or Hotmail?

BbAdmin
02:02:55 Sun
Nov 16 2003

Re: I am not receiving alerts

No that shouldn't have any effect. Are you the only one not getting alerts? And is it just alerts you're not getting? Have you tried using the notification feature to see if it reaches you? :smile:

Medesha
07:01:37 Sun
Nov 16 2003

Re: I am not receiving alerts

I tried "Report to Mods" and I didn't get it (I'm currently the only mod on). Then I tried "Report to Mods and Admin", and Maj (the Admin) got it but I didn't. Then we had one of the regular posters report a thread, both just to mods and to mods and admin, and Maj got the Admin one but I didn't get either...

What notification feature do you mean?

BbAdmin
17:10:47 Sun
Nov 16 2003

Re: I am not receiving alerts

I mean using the 'Notify' link on a thread, like here on the lower left part is a button for Notify and clicking it will send you an email alert to let you know there was a reply made on the thread you have 'subscribed' to. It is strange that you would get one and yet not get another. Is your spam filter possibly catching them? :smile:

anne123456
23:59:08 Thu
Nov 20 2003

Re: I am not receiving alerts

Alerts only seem to go to your original email address that you registered with-even if you have changed your email address properly and it is showing up in your user profile. I've asked about fixing this before.

In addition, if you have a hotmail account, you will only get a blank email with the header 'alert, etc'-it's a hotmail problem I think and was mentioned in another thread (yahoo works fine).
Anne

BbAdmin
01:42:45 Fri
Nov 21 2003

Re: I am not receiving alerts

I believe we'd asked you to email us a copy of one of the alerts from the old email address anne123456 and that BbBoy would look into it if you did so and I don't recall you ever forwarding one...

anne123456
23:16:47 Fri
Nov 21 2003

Re: I am not receiving alerts

I did more than once, but I can send another one.
Anne

justlee
11:39:47 Fri
Nov 21 2003

Pm alert gone insane

Our members are getting a constant PM alert on our board even when we do not have any new PM's.It even "chased me" when I opened a new window.
Please help us fix this as it is Very annoying.
Thanks
Lee

lakemich
14:07:33 Fri
Nov 21 2003

Re: Pm alert gone insane

I have the opposite problem, no one is getting pm alerts even if they have new pm's. This has been happening for a few days now.

dianimal
20:47:20 Fri
Nov 21 2003

Re: Pm alert gone insane

lakemich - We had that problem a few weeks ago. I ended up changing the Bar Style form teh "Old Bar Style" to... I guess it's "Not the Old Bar Style" and added a link to the PM Inbox to the header on my board.

A "check for Old Bar Style" is in your Admin center, Edit Setting... Small Customization. The only visual difference is that the old bar style has a link the PM inbox on the bar, teh new one does not.

That and having everyone change to persistent PM notification is what the BbboardAdmin suggested and it seemed to work.

But now... now the PM notification has gone CRAZY!!! It's not a "be patient and wait for it to update" problem because it literally lasts for HOURS. You will continue gettgin notices when your last PM was delivered and read hours ago.

I turned OFF Persistent PM notification and I am still getting them.

dianimal
20:49:40 Fri
Nov 21 2003

Re: Pm alert gone insane

And... I did not get a PM notification while going back and forth between pages on this board, but AS SOON as I went back to azure, I got a notification... and I keep getting it everytime I switch pages.

lakemich
21:28:39 Fri
Nov 21 2003

Re: Pm alert gone insane

Everyone has their pm alerts turned on, we just tested a while ago, and I didn't change any thing on the board recently....

We'd really like to have our alerts back!

dianimal
21:49:31 Fri
Nov 21 2003

Re: Pm alert gone insane

lakemich -
Here's a link to my tech support post about not getting PM notifications. I also posted about it the week before, but they started working again after I posted about the problem.

I don't know of the changes I made fixed things or if it just "started working" again. But... you can see, we had the exact same problem. One day they were working, and the next day they weren't.

http://bb.bbboy.net/support-viewthread?forum=1&thread=4490&postnum=0&highlight=

dianimal
22:22:48 Fri
Nov 21 2003

Re: Pm alert gone insane

I turned off persistent PM notificaiton, I logged out, I logged back in and I'm STILL getting notificaitons from a PM that is hours and hours old, has been read and replied to already.

anne123456
23:31:37 Fri
Nov 21 2003

Re: Pm alert gone insane

Me too-been getting loads of PM alerts yesterday and today: 20 or more alerts for a PM I replied to yesterday. No changes have been made to our board in many many weeks (we're on azure).
Anne

chickenlady
23:58:43 Fri
Nov 21 2003

Re: Pm alert gone insane

Thanks for reporting this.We are looking into it.Anne,what is the url to your board.Always please leave the complete url.It helps us pinpoint the problem quicker

anne123456
00:51:17 Sat
Nov 22 2003

Re: Pm alert gone insane

azure.bbboy.net/sauk

lakemich
02:22:15 Sat
Nov 22 2003

Re: Pm alert gone insane

I checked and already have the old style bar unchecked. This is a NEW problem without any changes being made by ME. I'd like to report that this pm alert is not working here!!!!

BettaDreamer
04:36:40 Sat
Nov 22 2003

No PM indicator

I have PMed someone and after waiting a while with it not having been read, I whispered to that member who double checked and responded. However I wouldn't have known about the response had I not gone into my PM inbox. So basically, no PM indicator for at least two people. This is on the emerald server. that I've noticed this. Any ideas? :smile:

Tripletmom
21:55:01 Sat
Nov 22 2003

Re: No PM indicator

we're not getting pm notifications either for a couple days now. we also have the problem with our sigs being frozen. Thanks.

Mom_of_6
00:21:55 Sun
Nov 23 2003

Re: No PM indicator

http://gold.bbboy.net/christianwomenconnected

I have just found out, that we too, are not getting PM notifications on our baord, But we can get them when we come here to the support board.
Thank you
Susan

lakemich
00:32:14 Sun
Nov 23 2003

Re: No PM indicator

Yes, I can also get PM notices when coming to the support forums, but no one can get them on our board.

Thanks!

Austins_Mommy
17:13:12 Mon
Nov 24 2003

Re: Pm alert gone insane

We are recieving any at all... http://frost.bbboy.net/momsgetawaycenter

BbAdmin
23:30:45 Tue
Nov 25 2003

Re: Pm alert gone insane

So Gold, azure & frost are still not giving anyone PM notifications? :smile:

BettaDreamer
05:21:17 Tue
Dec 23 2003

Re: Pm alert gone insane

FYI, I'm receiving PM notices on the bb server but not the emerald server. :smile:

silverginger
15:26:54 Tue
Dec 23 2003

Re: Pm alert gone insane

We're also on the frost server, and haven't been receiving notifications for a couple of days now, to my knowledge.

http://frost.bbboy.net/tcf

Loveone
04:08:53 Wed
Dec 24 2003

Re: Pm alert gone insane

I received a notification today that I had a new pm, but when I opened the window there wasn't a new pm.

silverginger
15:38:02 Wed
Dec 24 2003

Re: Pm alert gone insane

All seems to be back to normal on the Frost server today :smile:

JEN
17:28:59 Sun
Jan 4 2004

Re: Pm alert gone insane

Still not working on Mommies Online- http://emerald.bbboy.net/mommiesonline

I_Surrender_All
02:29:10 Mon
Jan 5 2004

Re: Pm alert gone insane

http://gold.bbboy.net/christianwomenconnected

- We are not recieving Pm notification either -

mommyof_2
04:38:18 Mon
Jan 5 2004

Re: Pm alert gone insane

http://frost.bbboy.net/parentretreat

No PM notifications and our sigs/avatars are frozen. Thanks!

harish
15:17:05 Mon
Jan 5 2004

Re: Pm alert gone insane

SG, PM notification is down at TCF again... :ohwell:

Herald_M
16:43:31 Mon
Jan 5 2004

Re: Pm alert gone insane

We are affected too :sad:

http://emerald.bbboy.net/cherveaux

Sandy73
17:32:41 Mon
Jan 5 2004

Re: Pm alert gone insane

Any news yet?? :thankyou:

http://emerald.bbboy.net/justforfun2

Also sigs and avatars are not working.

madamesheena
22:05:40 Mon
Jan 5 2004

Re: Pm alert gone insane

Hola! I don't receive any PM's until I go to the support board. Not on any other boards. :dazzler:

xoxox

Loveone
01:26:27 Tue
Jan 6 2004

Re: Pm alert gone insane

Quote: Loveone at 04:08:53 Wed Dec 24 2003

I received a notification today that I had a new pm, but when I opened the window there wasn't a new pm.

Doing it again. Also on some of the boards I don't get noified when I have a new pm.

lakemich
23:07:24 Wed
Jan 7 2004

Re: Pm alert gone insane

We are having problems again, since yesterday it appears. Some aren't getting notification when they have them, some are getting notification when they don't.

thanks :smile:

BbAdmin
19:53:43 Fri
Jan 9 2004

Re: Pm alert gone insane

Thank you everyone for reporting this to us. BbBoy is looking into it now. If you have a board on gold, frost or emerald you might be affected by this. If anyone is on denim or azure and having this problem with sigs/avatars and PM notices please post your FULL board URL so we can take a look. :smile:

**Update**

This is resolved now and PM notices, Signatures and Avatar changes are all working properly, thank you all for your patience and for reporting the trouble to us. :smile:

Please post PM notification problems here
http://bb.bbboy.net/support-viewthread?forum=2&thread=731
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