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sanikte

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I need help ( 22:06:42 SunNov 3 2002 )

Hi,
I need help. A few days ago I posted that 2 of my members can't access the forum. One of your support team members told me that my code was wrong on the header and so I changed it.
This seemed to have helped out one of my users; LadyGodiva. She lives in Canada.
However, today she can't display the forum again.
One of you told me that I had to have her come in here and talk to you guys. But pretty much I am in charge of technical support on my website.
I don't know what's going on and I'm certainly not satisfied with the fact that some people may not be able to see the forum.
Help me please because I don't know what to do.

Board URL: http://denim.bbboy.net/chainsofcommand

sanikte

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Re: I need help ( 22:08:30 SunNov 3 2002 )

By the way, I have not changed anything on the board that would make it do something weird.

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Re: I need help ( 23:01:11 SunNov 3 2002 )

I think it was probably me who advised you before, sanitke. :smile:

The problem these two users have is nothing to do with your board, which is absolutely fine. It is a problem at their end - with their browser or browser settings or perhaps a firewall setting. That's why it's better for them to come here in person, so that we can try and figure out the problem with them directly. :smile:

If you want to be a go between, that's fine, but you will have to relay information like their operating system, browser type and version and whether they are using a firewall, or anything else that might interfere with their ability to access or post on your board. :smile:

sanikte

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Re: I need help ( 16:04:32 MonNov 4 2002 )

One problem though, if it's a forum problem, then will they be able to see this one? I think they cant

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Re: I need help ( 19:07:04 MonNov 4 2002 )

If they can't access the help forums, then you will have to relay the information to us, as described above. At the moment we don't know what the problem is - whether they can't see the board at all, or just can't log in or post. We need more information really before we can advise, and advice is all we can give really to users whose computer configurations are preventing normal use of the boards. :smile:

Guest [UnRegistered]

Re: I need help ( 16:42:38 ThuNov 7 2002 )

Im one of the users, LadyGodiva, I have been able to access the forum off and on. To start with there were no problems with my using it I used it daily for weeks. Then i couldn't and then it was fine and i could and now I cant use it again. Nothing on my computer has changed in the interm.
Please advise what information you need to help me out.

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Re: I need help ( 19:01:07 ThuNov 7 2002 )

When you say you can't use it, do you mean you can't log in, or you can't access the board, or you can't post?

Try reading this thread and see if anything there is helpful for you. :smile:

If your use has been intermittent, then it's likely not a browser problem. Are you an AOL user perhaps? Sometimes, if a board has banned IP's, an AOL user can get caught by this.

At any rate, please clarify exactly what is happening for you, as that will help us identify the problem. :smile:

angelsweeny]

Re: I need help ( 21:45:16 ThuNov 7 2002 )

You have sent me a password but when I try to log on with the password it saids incorrect. And I am typing it just like it said to do.

CAN SOMEONE PLEASE HELP ME!!!!!!!!!

tHANKS
AILEEN

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Re: I need help ( 22:18:52 ThuNov 7 2002 )

Try copying and pasting it in, instead of typing it - that way, there's no risk of making a typo. :smile:

Guest [UnRegistered]

Re: I need help ( 11:32:36 FriNov 8 2002 )

OK: I go to the webpage gamebeach.com/ROH/
from here I can access the news and members and home page but when i click on Forum to go there im told the page cannot be displayed. unavailable. I can use other areas of the website just not the Forum.
Last time i couldnt use it, it just suddenly started again that i could. noone seems to know why it changed.
When I do use the site i dont use a password or loggin, i asked my computer to remember password. And it doesnt ask me to loggin either.
Not an AOL user.
Cable modem.
ok what else do you need to know?
Please help

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Re: I need help ( 18:01:30 FriNov 8 2002 )

Please read this thread and see if that helps. :smile:

Try also accessing the board directly from the following link:

Reign of Honor

The login link on the website is separate from the login link for the board - possibly that's where you are going astray. :smile:

Guest [UnRegistered]

Re: I need help ( 16:01:56 SatNov 9 2002 )

I tried the "following Link" and I got the same page saying the page cannot be displayed.
I read the thread and nothing there applies to what my problem is.

The page that comes up is"
The page cannot be displayed
...unavailable...The website might be unavailabel ot you may have to adjust your browser setting.
It then lists options to try. I have done them all, Refresh buttoncheck connection settings, check 128-bit security, checked the internet option for security settings: SSl 2.0, ssl 3.0 tls 1.0 pct 1.0 . Then it says
Cannot find server or DNS error internet explorer

???????????????????????????????????????/

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Re: I need help ( 17:35:12 SatNov 9 2002 )

What browser version are you using of IE and what Operating system are you using? Sometimes ISP's do a DNS updating which makes some sites/domains unavailable for a period of time-like you said it stopped and then started working again? That sounds like a DNS update. How long has the one site been inaccessable to you Aileen?

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Re: I need help ( 20:10:45 MonNov 11 2002 )

Quote: BbBoy

No, I've never had that problem, and I am moving around boards on every server, every day.

You might want to get the people who complain about this to give a screenshot, a traceroute (tracert denim.bbboy.net in an ms-dos prompt), and anything else they can think of to us.

I echo this myself since I do roam the boards freely between servers and never encounter this. If they are using a older Netscape-people do have trouble accessing boards if they have a very outdated browser such as 4.5 in NS or lower then 5.0 in IE. Get them to do what BbBoy advises above and answer some of the questions about browsers, versions and so we can try to figure out why there is a problem on the way they reach BbBoards because this is not a problem on our end that we can fix. It takes them answering questions and working with us directly or through you to get the obstruction in between them and us cleared so they are able to roam your board and others with no trouble. :smile:

sanikte

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Ok add another user to the problem ( 05:06:44 TueNov 12 2002 )

Here is what a user wrote to me today:

MESSAGE 1:

Remote User: Renit
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; H010818; Hotbar 4.0)

Complaints:

for some reason i can not get in the forums. i use to but now i can't, can someone help me please. thanks Renit

ANSWER TO HIS MESSAGE:
Dear Renit,
What happens when you try to log on? Does it display the forum page or not?
Does it bring a CANNOT FIND PAGE error or are you just not able to log on with your username and password?
TY

MESSAGE #2 FROM USER:
When I try to log in to the forum it keeps going to can't find server.
so i did what it said and try to reconfigure my internet settings and still no forums. Is it me or i'm doing something wrong

So, does that help you guys enough??? this adds to 3 users that are having trouble.
What in this world is going on?

Board URL: http://denim.bbboy.net/chainsofcommand

sanikte

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Please ( 05:13:22 TueNov 12 2002 )

Please understand that the users that come in here have already spoken to me about the problems and I have got through every possible solution about login problems or so.
The people that are having problems are people that cannot even display the forum at all, therefore not being able to even get to the log in part.

Board URL: http://denim.bbboy.net/chainsofcommand

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Re: Ok add another user to the problem ( 05:13:57 TueNov 12 2002 )

As mentioned earlier, it's nothing at our end, sanitke. Some users are having trouble at their end. We try and make suggestions to help them, but at the end of the day, that's all we can do. :smile:

Upgrading to the latest browser versions usually fixes most problems. Users need to have cookies and javascript enabled and the normal browser defaults are fine. :smile:

Please relay this to the users still having trouble and in addition, ask them to make sure they aren't using "popup killers" or have unduly restrictive firewall settings.

sanikte

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User ( 05:16:15 TueNov 12 2002 )

The user that I posted about had the latest version of Internet Explorer...
No offense, but do you read the postings with detail or just glance through?
I dont mean to sound bad, but it's getting frustrating to have to repeat the same things over and over again.

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Re: User ( 05:30:40 TueNov 12 2002 )

Did you read my last pararaph?

sanikte

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Re: User ( 05:43:09 TueNov 12 2002 )

I will more than certainly relay those questions to them, are there any more things that you need to know about their systems, browsers, etc??
What all do you need to know?

Windows version perhaps?
Browser version and type
If they're behind a firewall or not?
The type of connection they have?
If they have pop up killers?

What else?

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