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MrsR
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password problems ( 00:31:29 FriApr 12 2002 )

a member can't get her password working. She had it re-emailed to her and typed it in exactly like it said. But she is still etting "password incorrect". Is there anything else she can try?

  
Pamster
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Re: password problems ( 00:39:42 FriApr 12 2002 )

Hmmm are you sure she is typing it in and not copying and pasting? If there are any spaces at the begining or the end it will not accept it as well as making sure it is capitalized like she made it orignially.

Rm4gd is not the same as rm4gd...

If she has it remailed to her using this link:


Lost Password

and tries typing it in one more time manually it might work-also some folks find that they are loggin gin but the browser isn't reflecting it-have her close the browser she logged in with-and open a new one-that might help and if that is the case when she reopens the browser it will show her as logged in already...

Do you know if she is actually getting a invalid password error?

  
MrsR
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Re: password problems ( 00:43:41 FriApr 12 2002 )

Thanks! I have her doing that right now.

  
Pamster
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Re: password problems ( 00:46:31 FriApr 12 2002 )

Great! Let me know if it worked...Sometimes a browser doesn't renew your cookie properly for whatever reason and if you close that browser window totally and reopen a new one you'll be logged in...Hope that does it for her. :smile:

  
BbBoy
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Re: password problems ( 07:48:47 FriApr 12 2002 )

If she's typing it in, then I'd suggest copy & pasting. It's very easy to make a mistake typing. :smile: It's case sensitive. And a 0 can look very much like an O most of the time, for example.

  
MrsR
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Re: password problems ( 12:27:14 FriApr 12 2002 )

Yep! She was trying everything in lowercase. Once I told her to make she she uppercased everything that was suppose to be and lowercased the ones that needed to be... she got in.
Thanks again!:thumb:

  
Pamster
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Re: password problems ( 12:59:24 FriApr 12 2002 )

Great! Glad she got in ok MrsR! :biggrin:

  

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