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PeaceLuver
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Problem gaining entry to bbBoards ( 23:11:49 FriApr 19 2002 )

I am a member at Mystic Dreamz and we have a member who is not able to access any boards or support. She was here earlier and tried to re-enter and cannot get thru any of the boards.......is there something that she can do to gain entry.....thanks

  
Pamster
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Re: Problem gaining entry to bbBoards ( 23:15:22 FriApr 19 2002 )

Hi PeaveLuver,

It wouldn't be sweet cheeks by any chance would it? We've been working with her trying to get her situation straightened out. What browser is the member using?

  
PeaceLuver
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Re: Problem gaining entry to bbBoards ( 23:19:43 FriApr 19 2002 )

Pamster it's Sandy73 and she said she is using explorer

  
Pamster
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Re: Problem gaining entry to bbBoards ( 23:40:11 FriApr 19 2002 )

Ok, can she get here and post? We have guest posting enabled so she should be able to get here if you give her a link to this topic and check out her cookies by going to this link:
http://bb.bbboy.net/cookiecheck.html
If it says "no cookies", then visit
http://google.com/cookies.html to learn how to enable cookies in her browser.

If you have the 'Processing Screens' enabled she might get a error message saying what the problem is when she is trying to log in...Try to have her come here and post and log in-if she tries to log in-have her close the little 'Logged in' box and also the entire browser-then open a fresh browser and if it is a cookie refreshing problem she will be logged in.

It could be a number of things so if she can see what kind of error she gets #1 and check at that top link for cookies and whether their enabled or not as well as closing the log in box and browser that might get her back in-if not tell me what happened and we'll go from there. :smile:



  
PeaceLuver
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Re: Problem gaining entry to bbBoards ( 23:45:17 FriApr 19 2002 )

Pamster - she can't get here at all or to any other bbBoards........I just copied your reply and sent it to her - will get back to you when I hear from her....thanks

  
Pamster
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Re: Problem gaining entry to bbBoards ( 23:53:16 FriApr 19 2002 )

Ouch-I have to wonder what would prevent her from not being able to access the entire network. Might want to have her email BbBoy at support@bbboy.net with her ISP info-have her do it from the email address she signed up with-ask her to include her username and BbBoy can check the settings in her account.

It is possible she has a setting in the security options in the User CP to 'Log her in Once' and her last log out didn't fully log her out-or it could be her IP# might be inadvertainly banned somehow and only BbBoy can check all this out in the morning when he is on again-all we can do is gather info for him to go over and toruble shoot when he is on to get her back on BB.

If she can't even get here at all that sounds like a ban of some type-is she getting 'Page cannot be displayed' errors? Did she recently reformat?

  
PeaceLuver
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Re: Problem gaining entry to bbBoards ( 23:59:01 FriApr 19 2002 )

She has tried to two links you posted - both with no success - all that shows is "page cannot be displayed".....I'm sending her your reply so she can contact you thru e-mail - thanks for all your help - you guys are great!!!!!

  
Pamster
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Re: Problem gaining entry to bbBoards ( 00:21:25 SatApr 20 2002 )

We'll get it sorted out PeaceLuver. :smile: Though it sounds like either somehow her IP is banned from the network or her ISP suddenly won't let her view anything on our servers. Hard to know but BbBoy will read this and her email to sort out what could be preventing her from logging on-AND more importantly even loading the Bb.bbboy.net homepage or anything on the entire network.

Thank you for helping her and us to get her back on MysticDreeams. :smile:

  
Rogue Angel
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Re: Problem gaining entry to bbBoards ( 04:40:39 SatApr 20 2002 )

I don't know if this will help or not but sometimes I have this trouble. I haven't yet with bboards, but sometimes with certain other boards I know are working, I can't get onto them and get "page not displayed." Checking it out with other online people I know the boards to be up and I can only attribute it to my ISP doing something or other that's preventing me from access. Seems like in a couple of days, the problem is gone and I can access those boards again.

  
Sandy73
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Re: Problem gaining entry to bbBoards ( 14:05:45 SatApr 20 2002 )

Just wanted to thank Pamster for all the help she gave us lastnight!!! It's great to have such wonderful support!! Must have been my ISP. Turned on the computer and went right to MysticDreamz today. Thanks again everyone!!:loveya:

  
Pamster
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Re: Problem gaining entry to bbBoards ( 15:06:05 SatApr 20 2002 )

Really glad to see you got back on Sandy73. :biggrin: Thanks for letting us kno wyou made it back. :wink: :thumb:

Anytime you need help or have trouble stop by the board here and we'll see about taking care of it for you. :biggrin:

I don't know what it is Rogue Angel-I think sometimes is really is just the ISP since everything else is loading fine and then suddenly stop after nothing has changed in settings in the User CP or on the Boards. Hard to know. :ohwell:

  

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