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BbAdmin
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Re: HELP! I can't find my board ( 13:25:53 WedJan 28 2004 )

I did some looking on their site and found this:

http://www.support.2checkout.com/deskpro/newticket.php

I would use that and put in our domain "http://bbbot.net" and then the rest of the info except the seller ID as you won't need that-the top option you should list as 'buyer' that way they will know you're a customer having trouble. Classify the problem as 'Customer Service' and they should get this and get back to you soon. :smile:

  
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Re: HELP! I can't find my board ( 16:21:04 WedJan 28 2004 )

Thanks for your help. I have sent them an email. Although my transactions "failed" last nite with this my bank account now has 3 "pending" debit card transactions each for $15 a piece. Hopefully they will get it figured out..


  
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Re: HELP! I can't find my board ( 20:05:02 WedJan 28 2004 )

That sounds like something they need to definitely fix for you. I will let BbBoy know that you're seeing those showing as pending even though the 'transactions failed' like that last night, you only want one $15 payment taken out. I don't know if there is anything we can do yet as it is not showing anything new in the database. I hope you hear back from them soon. :smile:

  
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Re: HELP! I can't find my board ( 22:12:54 WedJan 28 2004 )

No response as of yet. Do you have any idea as to how long it generally takes to hear something?

  
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Re: HELP! I can't find my board ( 22:24:36 WedJan 28 2004 )

They didn't even send an auto responder saying that there would be someone getting back to you? I'm not sure how long it takes to hear back from them, but you emailed them over six hours ago I think (judging on time here in the thread) and you should hear something today from them I would think. I see like 11:21am is the time you posted above here about emailing them, so how long before you posted above saying you had did you send the email?

  
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Re: HELP! I can't find my board ( 16:54:49 ThuJan 29 2004 )

There is still no response from them & I'm feeling really frustrated at this point. Do you have any other suggestions? Sorry for the bother.


  
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Re: HELP! I can't find my board ( 22:54:04 ThuJan 29 2004 )

I am going to whisper something to you luvtkinPA so you'll need to be logged in to see this:


  

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