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Leanne_Mag
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Board Credit Problem ( 10:22:15 FriMar 5 2004 )

I have emailed support about this, but have not heard anything back, and it has been several days.

Last month, one of our members donated through the boards using paypal. The money has been withdrawn from her bank account, and her paypal transaction history is showing that the money went to bbboards, but our board did not recieve the credit.

Could you please tell me the proper steps I should take to resolve this problem?

Board URL: http://frost.bbboy.net/campmockaweenie

  
Froggy
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Re: Board Credit Problem ( 15:27:18 FriMar 5 2004 )

Have the member email support (or post it here in a whisper) at support@bbboy.net with the receipt she received when she donated so it can be looked into. :wave:

  
Leanne_Mag
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Re: Board Credit Problem ( 15:47:58 FriMar 5 2004 )

She doesn't have the receipt from the boards anymore, only her bank statement and her paypal transaction history.

  
Leanne_Mag
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Re: Board Credit Problem ( 22:54:15 FriMar 5 2004 )

What she should do in this case, then? And, should I expect a reply from support, who I emailed a few days ago?

  
BbAdmin
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Re: Board Credit Problem ( 23:39:52 FriMar 5 2004 )

I replied to any emails in the support desk Leanne_Mag. I remember asking BbBoy about this so if you have the email you sent can you just reply to it again? That will bump it up in the list of 'priorities' in there and I will see it again. :smile:

  
Leanne_Mag
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Re: Board Credit Problem ( 00:08:08 SatMar 6 2004 )

I don't have the email I sent, to I'll just send another. I got the receipt saying that the helpdesk recieved the email, but never got an acutal reply. Hmm.

  
BbAdmin
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Re: Board Credit Problem ( 00:31:18 SatMar 6 2004 )

I know I replied to it I remember it was a few days ago. I'm sorry about that Leanne_Mag. I need the user's name and the date of the donation along with the amount. If you can get that for me I can see if BbBoy can track it down to make sure it gets applied to your board. :smile:

  
Leanne_Mag
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Re: Board Credit Problem ( 04:13:59 SatMar 6 2004 )

Thank you so much for your help.

The username is Lesley_rei

She paid $10 through Paypal on February 9, 2004.

  
BbAdmin
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Re: Board Credit Problem ( 14:17:42 SatMar 6 2004 )

Thank you Leanne_Mag. I will make sure BbBoy looks into this for you. :smile:

  
BbAdmin
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Re: Board Credit Problem ( 19:47:57 SatMar 6 2004 )

We found it and it seems paypal didn't send us a notice of the payment being made and that is why it wasn't added automatically. Everything should be fine now and the $10 has been applied to your board. :smile:




  
Leanne_Mag
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Re: Board Credit Problem ( 23:33:51 SatMar 6 2004 )

Thank you very much for all of your help! :thankyou:

  
BbAdmin
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Re: Board Credit Problem ( 00:23:47 SunMar 7 2004 )

You're very welcome. Thank you for letting us know something had happened so we could fix it for you. :smile:

  

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