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Please read this thread about free boards being deleted.

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Just a reminder that all customization questions will be moved to the BbHelper's CCT forum. This forum is only for Tech Support issues relating to your BbBoard or user account. If your topic appears to be missing, check the other forums in case it was moved there, or alternatively, merged with another thread on the same topic in this forum. If you believe you've encountered a bug, please read here before posting a bug report in the proper forum. If you start a new thread or post in someone else's, please be sure to click the "Notify" button after posting - that way you will know when replies are made to it. We are locking threads that are resolved so if you have a issue that you feel is unresolved that was posted in a locked thread, please begin a new one.
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BusiPages
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Variable board has reverted to free despite credits paid ( 11:25:01 ThuMar 25 2004 )

Board Plan: Variable

Hi

I e-mailed you on 10 March about a problem. Pam replied on 10 March {BB-5991} and said you would look into it .... but no response despite a further 'chaser'. Hence my post here.

(I'm a bit surprised cos to date you have been the best support team on the web! :yourock:smile:

The problem:

The above board is showing as a "free" board. I am not sure how long this has been the case but I do know that it used to be a variable board and that I paid a top-up credit of $30 by credit card via ClickBank on 3 Nov 2003 (Receipt: X6EE969F) and this was well before the existing credit had run out. The bandwidth is tiny so there should be plenty of credit left.

Please could you look into the matter urgently as the board is for one of my clients (a firm of solicitors) who will want to know why the ads are there even though they have paid me to keep them off!

Many thanks.

Graham


Board URL: http://bb.bbboy.net/busipages

  
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Re: Variable board has reverted to free despite credits paid ( 16:16:15 ThuMar 25 2004 )

Hi Graham,

I just asked BbBoy to look into this for you and it should be fixed shortly. I apologize for the problem and for not getting back to you about this sooner. The past two weeks we had some server troubles and been swamped at the support@bbboy.net help desk. It should be taken care of very soon, thank you for posting this to get it raised in priority for today. :smile:

  
BusiPages
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Re: Variable board has reverted to free despite credits paid ( 09:18:44 SunMar 28 2004 )

Board Plan: Variable

:thankyou:

Many thanks.

All sorted.

Back to your usual extremely high standard of service.

Regards
Graham

Board URL: busipages

  
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Re: Variable board has reverted to free despite credits paid ( 15:19:51 MonMar 29 2004 )

Thank you Graham for letting us know that is hasn't reverted back again. :thumb: If you need anything just let us know. :wink:

  

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