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Please read this thread about free boards being deleted.

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Just a reminder that all customization questions will be moved to the BbHelper's CCT forum. This forum is only for Tech Support issues relating to your BbBoard or user account. If your topic appears to be missing, check the other forums in case it was moved there, or alternatively, merged with another thread on the same topic in this forum. If you believe you've encountered a bug, please read here before posting a bug report in the proper forum. If you start a new thread or post in someone else's, please be sure to click the "Notify" button after posting - that way you will know when replies are made to it. We are locking threads that are resolved so if you have a issue that you feel is unresolved that was posted in a locked thread, please begin a new one.
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CartersMommy
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Re:If you are on the Frost Server ( 12:59:58 FriApr 2 2004 )

We are still having problems on our board. Our owner added some forums yesterday so our members could post somewhere in the mean time. I'm wondering if those forums need to be deleted in order to have our board restored. Also, I'm on our board right now and we have a guest viewing one of the threads that from our board before we lost everything. It's a thread that no longer exists however when I go to the "who's online" it says they are reading that thread and when I click on the link to that thread I'm able to view it also. Please help!!! I'm wondering what else they are able to see. We have some forums set up as private, will they be able to view those as well? Any help would be greatly appreciated. Thanks. :bbrocks:

  
CartersMommy
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Re:If you are on the Frost Server ( 13:20:44 FriApr 2 2004 )

I apologize. I forgot to leave our URL. http://frost.bbboy.net/preciousinfants

  
Leanne_Mag
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Re:If you are on the Frost Server ( 14:09:47 FriApr 2 2004 )

Could we get an update? The boards are working, but our customization still isn't put back into use. Also, we have a forum that seems to consist of old, deleted threads.

http://frost.bbboy.net/campmockaweenie

  
just1meFL
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Re:If you are on the Frost Server ( 14:17:29 FriApr 2 2004 )

Our board still is having trouble with the posts.

Board URL: http://frost.bbboy.net/housewifehaven

  
zillaslayer
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Re:If you are on the Frost Server ( 16:29:42 FriApr 2 2004 )

Board Plan: Variable

I'm sorry but how about some kind of update here? Been nearly 2 days and nothing really useful on fixing post counts, custimization problems, etc.

Board URL: http://frost.bbboy.net/dusted

  
Nickdisk
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Re: If you are on the Frost server ( 21:41:10 FriApr 2 2004 )

Quote: BbAdmin at 17:19:57 Thu Apr 1 2004

BbBoy is working on the trouble now. Some things are fixed and others are being worked on. IF you lost forums they will return but you will need to go in Edit Settings and rename them all. If your Easy Customization settings were lost those are what BbBoy is working on restoring on frost now. Do not SAVE any changes in that screen or it will lose the settings and wipe everything out. It looks wiped out now so as long as you don't save changes it should come back when BbBoy is finished working on it. :smile:

Thank you all for your patience and detailed reporting so that we could work to resolve the problems with frost quickly. :smile:

  
Magnolia_Momma
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Re: If you are on the Frost server ( 21:50:16 FriApr 2 2004 )

I can imagine the frustration for those fixing this mess...we (admin at the boards) might be frustrated also, but we dont bare the responsibility of fixing it...and knowing there are alot of people waiting for it to get fixed.

Thanks for all the hard work! We do appreciate it...after all we're here fussing because we LOVE OUR BOARDS!


  
BbAdmin
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Re: If you are on the Frost server ( 22:20:23 FriApr 2 2004 )

I really appreciate everyone's understanding, some things happen that are beyond our control. Hardware failure is a reality and trying to recover lost data is no fun. We really exhausted all efforts to try to get back all that was lost but unfotunately not everything was recoverable. I have updated the Current Issues thread and am locking this with my deepest apologies for the trouble and inconvience this put you all through. Those who had paid boards revert or anything else that did not have to do with forums being lost, threads being lost and easy customization settings being wiped out. It is safe now to work to restore your community back to what it was and then make sure you shoot a offline webpage of the Easy Customization screen-so you can recover that-I lost Yugi's Lair's settings and was working with BbBoy all day trying different things and I hate to be the bearer of grim news about something like hardware failure. :sad:

If you had a server side backup from the 29th or possibily the 30th of march you can certainly try using that to restore your community with only the loss of a few days of posts. I will work to help those with paid boards reverting-I think we need to work together on this annoying glitch fellow admins. I am going to lay out a list of board settings that I want you to answer for me in the Bug reports forum so that we can try to see why this continues happening. There has to be some common factor that we can pin down to help know where to turn our attention to fixing. :smile:

  

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