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Please read this thread about free boards being deleted.

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Nickdisk
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Paid boards on Frost reverting back to free ( 23:18:56 FriApr 2 2004 )

We are aware that there is a problem with paid boards on Frost reverting back to the free plan. If you are experiencing this, please leave a link to your board here. Thank you :smile:

Board URL: Frost

  
Momsheri
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Re: Paid boards on Frost reverting back to free ( 00:07:54 SatApr 3 2004 )

I did yesterday, but put in a payment to get the ads off, even though there should have been sufficient funds remaining to cover the month of April
http://frost.bbboy.net/bebopboard

  
BbAdmin
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Re: Paid boards on Frost reverting back to free ( 01:25:29 SatApr 3 2004 )

I am starting a list of questions about your boards that only you the willing admins can help me answer. If you who have had this happen more then twice, something is definitely happening and together we can find out what it is. Use the whisper code to answer things for us and if you have any special scripting or something let us know that too. :smile:

1) Did you have us rename your board's ID/URL for you. Not the same thing as if you had a domain name hosted with us. This would have been to rename the last part of your board's URL what we call its ID. If we did can you please list the old ID(s) for me to look at. :smile:

2) Did you upgrade yourself-if so what method of payment was used and did you ever change board plans? Going from Variable to Fixed or vice versa?

3) Do you have posting by email enabled? Or frequent use of the Bulk email, PM or Newsletter features? Do you have user donations enabled?

4) If you can think of anything that might be part of the missing picture for us-something that can be a factor to help reproduce this problem so we can release a patch in a mini-release.

Thank you all for your understanding and help with not just this problem, but all the trouble it takes to make a detailed tech inquiry or bug report. :thumb:

  
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Re: Paid boards on Frost reverting back to free ( 01:34:29 SatApr 3 2004 )

We have upgraded twice in the last couple months only to be reverted back in a week.

http://frost.bbboy.net/mxblast

  
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Re: Paid boards on Frost reverting back to free ( 01:42:23 SatApr 3 2004 )

To answer your questions:

1) No.
3) We do not use post by email, bulk, newsletter. We DO use PM.
4) I cannot think of anything, I went many months without making any changes. When my last subscription ended (it ended properly), the next one had the error. Another board user upgraded our board last week (not knowing about my problem), and a week later it reverted back to a free board.
2) See order info (name and address blocked out):

The following order was placed for XXXXXXXXX:

2CheckOut.com Order Number: 65529-R50675157

ID#

--------------------------------------------------------------------------------
Description

--------------------------------------------------------------------------------
Interval

--------------------------------------------------------------------------------
Charge

--------------------------------------------------------------------------------

15month6 $15 Every 6 Months Every 6 Month(s) $ 15.00
Start Up Cost One Time $ 0.00

--------------------------------------------------------------------------------

Total Billed Today $ 15.00

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------



The order was billed to:

XXXXXX
XXXXXX
USA

Additional Order Information:

2co_ip: 192.55.52.1
type: upgrade
bid: mxblast
plan: variable
server: frost
am: 015
pd: 06

Charges for the transaction will appear on your credit card bill or bank statement under the name 2CO.COM

  
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Re: Paid boards on Frost reverting back to free ( 06:16:12 SatApr 3 2004 )

I recently sent a donation in, it was the second payment that m|x.stalker was referring to in the previous post. It lasted about 2-3 days and the ads came back. (donation was $15)

http://frost.bbboy.net/mxblast

Board URL: http://frost.bbboy.net/mxblast

  
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Re: Paid boards on Frost reverting back to free ( 15:50:49 SatApr 3 2004 )

1) No

2) No

3) Do you have posting by email enabled? No
Or frequent use of the Bulk email, PM or Newsletter features? Nobody ever gets anything I send out so I don't even use this
Do you have user donations enabled?Yes

4) If you can think of anything that might be part of the missing picture for us-something that can be a factor to help reproduce this problem so we can release a patch in a mini-release.
I don't know what happened.I went to change the theme and the board went nuts and reverted.

http://frost.bbboy.net/thepicklejar

  
SilentRain

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Re: Paid boards on Frost reverting back to free ( 11:35:24 TueApr 6 2004 )

Board Plan: Variable





Board URL: htto://frost.bbboy.net/fitnessdivas

  
BbAdmin
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Re: Paid boards on Frost reverting back to free ( 12:19:59 TueApr 6 2004 )

It's fixed now for you SilentRain. :smile: I emailed you about the other issue you mentioned in a whisper. :smile:

  
SugarBearS
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Re: Paid boards on Frost reverting back to free ( 12:52:03 TueApr 6 2004 )

Thank you so much BbAdmin!!

Much appreciated!! :smile:

  
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Re: Paid boards on Frost reverting back to free ( 14:34:18 TueApr 6 2004 )

You're very welcome SugarBearS. .Glad to see you got back in your SugarBearS username. :wink: The board should be fine now. We are still trying to pin down why this keeps happening and I appreciate the time it takes admins to report this problem. BbBoy made it so when I fix a board manually it stays fixed now. :smile:

  
Ifram
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Re: Paid boards on Frost reverting back to free ( 20:28:24 TueApr 6 2004 )

Looks like our board is fixed now. Thanks BbAdmin

  
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Re: Paid boards on Frost reverting back to free ( 21:39:44 TueApr 6 2004 )

You're very welcome Ifram. :smile: Glad that it is staying fixed. :smile:

  
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Re: Paid boards on Frost reverting back to free ( 17:56:51 ThuApr 22 2004 )

Pamster, I just realized that an admin had recently made a payment at our board here : http://frost.bbboy.net/theparentingplace and that at the beginning at the month it reverted to free. When I review the badwidth it is not showing the payment history for mew to verify when payments were made. We do wish the board to be on the fixed plan now, rather than variable.
When you get a chance can you look into this for us? THanks bunches.

  
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Re: Paid boards on Frost reverting back to free ( 23:10:29 ThuApr 22 2004 )

Hi Momsheri,

If it wasn't the payment made in March then have the person forward a copy of the receipt they got to us at support@bbboy.net and CC:'d to me at pamster@cyber-soup.com I fixed the crediting bug for it for now, so maybe as we move into May it will revert again, if so just let us know so we can get it set back to Fixed for you. I have changed it to Fixed as well as adding $2.00 credit for the weeks it was set to Free status. :smile:


  
Momsheri
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Re: Paid boards on Frost reverting back to free ( 23:23:02 ThuApr 22 2004 )

Awesome Pamster. I just knew that we should not have had ads, but took me this long to gather info to find out that we did indeed have moeny in there LOl
Thanks for correcting it and yes I will let you know if it reverts come May 1st. Thanks again for the help.

  
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Re: Paid boards on Frost reverting back to free ( 12:33:27 FriApr 23 2004 )

You're very welcome Momsheri. Glad you reported it so we could make it right for you. :smile:

  
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Re: Paid boards on Frost reverting back to free ( 01:49:45 SunMay 2 2004 )

Board Plan: Fixed

I just noticed my board has gone to a free one. I added 30 US dollars March the 2nd




1) Did you have us rename your board's ID/URL for you. Not the same thing as if you had a domain name hosted with us. This would have been to rename the last part of your board's URL what we call its ID. If we did can you please list the old ID(s) for me to look at.

No

2) Did you upgrade yourself-if so what method of payment was used and did you ever change board plans? Going from Variable to Fixed or vice versa?

I added credit on March 2, it cleared march 5, trhough paypal,from my checking

3) Do you have posting by email enabled? Or frequent use of the Bulk email, PM or Newsletter features? Do you have user donations enabled? no



Board URL: http:/frost.bbboy.net/emeraldspaintedcave

  
livingforjesus
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Re: Paid boards on Frost reverting back to free ( 13:35:53 SunMay 2 2004 )

Board Plan: Fixed

1) Did you have us rename your board's ID/URL for you. Not the same thing as if you had a domain name hosted with us. This would have been to rename the last part of your board's URL what we call its ID. If we did can you please list the old ID(s) for me to look at. ~ No

2) Did you upgrade yourself-if so what method of payment was used and did you ever change board plans? Going from Variable to Fixed or vice versa? ~ NO

3) Do you have posting by email enabled? ~ NO Or frequent use of the Bulk email, PM or Newsletter features? ~ No Do you have user donations enabled? ~ Yes

4) If you can think of anything that might be part of the missing picture for us-something that can be a factor to help reproduce this problem so we can release a patch in a mini-release. ~ NO

Thank you all for your understanding and help with not just this problem, but all the trouble it takes to make a detailed tech inquiry or bug report.

Please fix this soon!! I know we had several months left!

Board URL: htp://frost.bbboy.net/womenlivingforjesus

  
Emerald
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Re: Paid boards on Frost reverting back to free ( 22:49:24 SunMay 2 2004 )

Fiddlesticks! My board is still in free mode!!:ohwell:

  

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