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greenfigi
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Lost Password, Email Account Closed, What now? ( 02:11:45 SunOct 3 2004 )

I just want to verify and find out if there is anything else I can tell one of my members to do in order for them to get logged back in.
They forgot their password, and unfortunatly the email address they signed up for was closed and deleted because someone hacked into it.

I told him to email Support with his User Name, Old E-Mail address and Current E-mail address, letting you guys know he forgot his password. He received a reply back, that included the link to change his email address. However with the old email address being closed, there is no way for him to gain access to it to confirm the email you send when an email address is changed. Was there anything else he needed to include?

For your information I'm whispering his information, so you can check into it and get his email address changed and password sent to him as soon as possible. Thank you!



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greenfigi
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Re: Lost Password, Email Account Closed, What now? ( 02:55:16 TueOct 5 2004 )

Can someone respond and let me know if this is being looked into or if you'll need some information?

Thanks

  
BbAdmin
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Re: Lost Password, Email Account Closed, What now? ( 23:48:27 ThuOct 7 2004 )

They need to have the current password-without it there isn't anyway for us to change the email for them greenfigi, I'm sorry.


  
greenfigi
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Re: Lost Password, Email Account Closed, What now? ( 00:25:56 FriOct 8 2004 )

Thank you for looking into it for me. I'll let him know :smile:

  
Mr_Wiseman
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Re: Lost Password, Email Account Closed, What now? ( 03:04:32 SatOct 9 2004 )

ty again good people for helpin me

  

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