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fbmf
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Re: "We are currently experiencing high demand on this server" ( 18:24:15 ThuJun 23 2005 )

[Dr. Evil]
Oh this is getting ri-goddamm-diculous
[/Dr. Evil]

I believe in your heart of hearts that you thought you were doing the right thing by "upgrading", but a lot of us paying customers feel shafted by your "upgrade", and ignored by support. Honestly, dude, the answer you gave essentially amounted to:

Quote: Paraphrased Nickdisk


You know that feature where Guests can look at and post on your forums? The one you pay for? Right, well as part of our ongoing commitment to customer service, we made the server better by allowing a myriad of searchbots to clog up our bandwidth, thus taking it away from you, our paying customers, and your registered guests.

If you are unhappy with the new system, and you are perfectly entitled to your opinion, simply disable the feature that pay good money for that worked fine until we made it better.


If I was not overloaded with school work right now, I would seriously look into reprting you guys to whatever agency regulates internet commerce, as your upgrade has taken away features that I pay for and your customer service has amounted to "Deal with it!" or ignoring us entirely.

I am an admin at frost.bbboy.net/thegamingden. I pay for that board space, and as such, I have a right to know what you guyss will be doing about this and a reasonable time frame for expecting it fixed.

I await your reply.

Game On,
fbmf

  
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Re: "We are currently experiencing high demand on this server" ( 18:45:40 ThuJun 23 2005 )

fbmf's post leads into a question I had, Nick, about your advice for "solving" this problem.

If I make it so guests can't read my forum, just how the hell do I get new members? Nobody's gonna register for a forum they can't read first to see if it fits their style and/or needs.

I think BbBoy needs to provide a better answer, and find a solution to the problem they caused by doing the "upgrade" and overloading the new server.

  
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Re: "We are currently experiencing high demand on this server" ( 14:29:21 FriJun 24 2005 )

And another question about your suggestion, Nick.

If the problem truly is search engines hitting the servers, scanning boards other than mine, then just how does changing my board to not allow guests improve things? Those search engines will still be crawling around on other boards on the overloaded server. So even if for some reason we decided to make it so nobody could ever read our board, I fail to see how it helps.

For that suggestion to help, everybody would need to make it so their boards can't be read by guests.

So since we all know that's not going to work - how 'bout we find another solution, like (for example) reducing the load on the server by not putting every damn board on the same one.

  
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Re: "We are currently experiencing high demand on this server" ( 17:05:23 FriJun 24 2005 )

ok, I am confused once again over this issue.
Didn't you DELETE a HUGE amount of boards from the servers? Wouldn't that in itself reduce the load on the servers? Just by the fact that the crawlers could not be accessing the free boards, because they are all gone?
Did you combine ALL of the paid boards onto one server rather than them remaning on the servers they were originally set up on? THerefore increasing the server load immensely, just by the fact that you put so many boards onto ONE server rather than spreading them out on several?
I am simply trying to understand and put it into a context that my board members can accept. I am a loyal Best Boards supporter and have been for almost 4 years now and this is making me ill that my members are so upset. And they have a right to be, I have NEVER allowed guests at my board, for the simple fact that you have aloways suggested it as a solutions to reduce the load on your servers. Yet, here I sit, not able to access my board, yet again.
Please simply state the truth and let us make solid choices that will best suit the interest of our members. Just because we don't pay outrageous fees for our board, does not mean we are not entitled to the service we once received from Best Boards. I have been around here long enough to even remember your preaching that you would ALWAYS offer free boards with limited service and you would ALWAYS listen to your members, that we ALL counted for something, regardless of what our boards were about.
It just really saddens me that I feel embarrassed to say my board is at Best Boards right now, and to hear prior board members begging us to move to their service companies. That is what sickens me right now. Sorry I have tried to keep quiet over this issue because it is becoming heated and I don't want you to feel attacked, but you must remember that it is US, the people who have been here forever who made Best Boards a success, at least that is how I used to feel.

  
anne123456
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Re: "We are currently experiencing high demand on this server" ( 23:14:08 FriJun 24 2005 )

Well said Momsheri.

I was so happy with bbboard after moving here from ****** 3? years ago from ******, but the last year so, the paying customers (except those who buy bbv2) are getting less and less support and service. This latest debacle has left me with users leaving, a drastic decline in new member registrations and the long term members screaming for us to move to a new host.

Anne

  
Zherog
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Re: "We are currently experiencing high demand on this server" ( 04:17:21 SatJun 25 2005 )

* waves to all the new people with the same annoying problem *

Maybe we could form a support group? :biggrin:

Any news or answers to questions here, Nick (or somebody else)?

  
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Re: "We are currently experiencing high demand on this server" ( 06:08:38 SatJun 25 2005 )

They can't fix the problem till they admit they have one...

  
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Re: "We are currently experiencing high demand on this server" ( 12:19:37 SatJun 25 2005 )

maybe they should change their motto "You've seen the rest, it's time for the best - BbBoy.net "

  
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Re: "We are currently experiencing high demand on this server" ( 22:53:57 SatJun 25 2005 )

It's not that the server is overloaded, theres less boards on the server now than before we purged the free boards on the Bb server a few weeks ago. It's just unfortunate that a few search engines decided to crawl boards right after the maintenance work.

There are just times when there will be high demand alerts due to the volume of server requests made on the Bb server.

If the server is busy at any given moment, it will affect all boards on the server, not just an individual one. What tends to happen is that once there is a heavy traffic buildup, instead of waiting a couple of minutes, as the message suggests, people click the link to the page they are trying to access over and over again - this only makes things worse.

Instead of closing forums to guests, another good way to loosen the load on the BbServer is to reduce the number of posts on each page in threads, like if you've currently got the 'Posts Per Page' feature set to display 20 posts per page, reducing the number to 10 or 15 posts per page would help :smile:

Now that theres not many search bots on the BbNetwork again, everyone should see a reduction on how many times they receive the High Demand error :smile:

  
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Re: "We are currently experiencing high demand on this server" ( 00:44:49 SunJun 26 2005 )

Most extras on my board I removed when all this started and that didn't help. I'll try your suggestion and if that doesn't work I may have to find another home. To be honest I find what you say a bit unbelievable because we never had this problem before even when we did have all the free boards and the crawlers. The price went up and the features aren't working so something is wrong with the system...

  
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Re: "We are currently experiencing high demand on this server" ( 00:50:51 SunJun 26 2005 )

Quote: Nickdisk at 22:53:57 Sat Jun 25 2005


Instead of closing forums to guests, another good way to loosen the load on the BbServer is to reduce the number of posts on each page in threads, like if you've currently got the 'Posts Per Page' feature set to display 20 posts per page, reducing the number to 10 or 15 posts per page would help :smile:


Again, though, for this to work numerous people would need to make the change, correct? In other words, if I change my board from 25 posts down to 15 (which, by the way, would really suck for readability) I am still likely to receive these errors if every other board on the server stays the same. I don't like solutions that require the community as a whole to do something to fix the problem - because chances are, most people won't do it.

So let me ask a few questions, because I want to make sure I understand what's going on.

1) Prior to the recent maintenance, places such as Azure, Emerald, Frost, etc were each a different server. Is that a correct statement?

2) Post maintenance, the number of physical servers has been reduced. Not necessarily down to one (though that is what I suspect), just fewer. Is that a correct statement?

If both 1 and 2 are correct, I'm simply lead to the conclusion that your current maintenance has caused an overload, and therefore you've reduced the quality of the service you are supplying to your paying customers. Offering your customers less while charging them more isn't a very solid business model.

  
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Re: "We are currently experiencing high demand on this server" ( 01:01:42 SunJun 26 2005 )

That sounds like what they did but I've just made those changes to see what happens....

  
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Re: "We are currently experiencing high demand on this server" ( 02:14:43 SunJun 26 2005 )

That's what it sounds like to me, too, Paul (obviously). But I thought I'd verify just to be sure.

Maybe we can create a message board as a support group for people suffering from server error messages. Anybody know a good place? :tongue:

  
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Re: "We are currently experiencing high demand on this server" ( 02:25:57 SunJun 26 2005 )

:lol: It is faster now but I can't say it was because of the changes. A day or two will tell that. I like it here but I won't stay if the service is poor. So I've done what I can to speed the board up. If this doesn't work I think when the money runs out, so will I...

  
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Re: "We are currently experiencing high demand on this server" ( 22:07:57 SunJun 26 2005 )

Quote: Zherog at 00:50:51 Sun Jun 26 2005

Quote: Nickdisk at 22:53:57 Sat Jun 25 2005


1) Prior to the recent maintenance, places such as Azure, Emerald, Frost, etc were each a different server. Is that a correct statement?

2) Post maintenance, the number of physical servers has been reduced. Not necessarily down to one (though that is what I suspect), just fewer. Is that a correct statement?

If both 1 and 2 are correct, I'm simply lead to the conclusion that your current maintenance has caused an overload, and therefore you've reduced the quality of the service you are supplying to your paying customers.


Both of those are correct, however, its not that the server is overloaded, theres less boards on the server now than before we purged the free boards on the Bb server a few weeks ago. The reason why the High Demand errors become more frequent was because a few search engines decided to crawl boards right after the maintenance work, now that the search engines have finished crawling boards, you should have started to see a reduction of how many times you see the High Demand error, I haven't received even one at all this weekend.

  
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Re: "We are currently experiencing high demand on this server" ( 23:52:57 SunJun 26 2005 )

This coming week will tell since that's when most of the high demand happens. Weekend are usually good...

  
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Re: "We are currently experiencing high demand on this server" ( 05:32:41 MonJun 27 2005 )

You seriously moved ALL of the boards onto the bb server? So there is only ONE server now servicing the boards that remained here? Why? And why would we have to pay more if you now only have to service one server rather than the 4 or 5 you were?
And I know on my board when my members get the high load message they just walk away from their computer in frustration rather than continue clicking. WHich saddens me the most. Because it is causing my members to become frustrated. Lucky for me they are loyal to me and will follow me anywhere. I just wish it was viable to remain here and be serviced properly. So be honest, will we experience this each month the bots go insane? Because you yourself have even said they show up monthly and remain for a week, then things lessen up. THat is not an acceptable time at all.
Sorry, again.
And whatever happened to Pamster?

  
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Re: "We are currently experiencing high demand on this server" ( 11:56:29 MonJun 27 2005 )

my frustation is i can access the boards and type out a post and as soon as i hit reply the server is too busy. that is ANNOYING! and to deal with for one day is unacceptable in my opinion.

  
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Re: "We are currently experiencing high demand on this server" ( 14:32:17 MonJun 27 2005 )

I agree with the moms. :biggrin:

I especially agree that putting all of us on one server is a big mistake. While I believe you when you saythe bb server actually has fewer boards than places like Azure, Frost, etc had before the move, you're not taking into account that the boards that are left (ie the boards people pay for) most likely have more traffic than the free boards that were deleted.

Personally, I'd rather be on a server that had a total of 12 boards, but only 3 or 4 really active ones, as opposed to being on a server that has 8 boards, but 6 of them are really active.

I've requested the posters on my board to keep track of when things get really bad (defined arbitrarily as getting that stupid error twice or more within a minute). After a week or two, I'll look for patterns.

In the meantime, I'd hope management considers going back to a multiple server architecture - it seems quite obvious to me you've stressed the current server to it's limit.

  
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Re: "We are currently experiencing high demand on this server" ( 18:34:34 MonJun 27 2005 )

Is there yet another searchbot 'attack'? I'm getting high server messages constantly since about 7 pm, UK time.

Another question, isn't this support forum on the same server? Why do I almost never get high demand messages here???

  

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