BbSupport Forums :: Tech Support :: "We are currently experiencing high demand on this server"

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brendensmommy

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Re: "We are currently experiencing high demand on this server" ( 18:37:35 MonJun 27 2005 )

well, here we go again! what is today's excuse?

LodemaAdmin

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Re: "We are currently experiencing high demand on this server" ( 18:47:47 MonJun 27 2005 )

I'm getting them on my board too, and I have members complaining! I already made all of my forums MEMBER ONLY except one! I will try to also make the forums have less threads, but we'll see if it works *sighs*

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Re: "We are currently experiencing high demand on this server" ( 22:56:59 TueJun 28 2005 )

According to several of my members, today was really bad starting around 5pm EDT. There was never more than two members on our board, and no guests.

I personally had intermittent problems throughout the course of the day - again, there were never guests on my particular board when the problems happened.

I have to say once again that I'm quite dismayed that the price has increased while the service has severely decreased.

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Re: "We are currently experiencing high demand on this server" ( 05:14:34 WedJun 29 2005 )

I'm afraid it looks like another search engine is crawling boards at the moment, theres been quite a few bots on each forum i've been on tonight.

Although you should see a reduction of High Demand errors once there are no search bots crawling boards again, there will still be times which you might receive High Demand errors, usually around peak times, when theres more people browsing boards.

Zherog

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Re: "We are currently experiencing high demand on this server" ( 14:00:25 WedJun 29 2005 )

So why wasn't this a problem before you moved us from Azure to BB? I have to believe search engines crawled over the boards while we were on Azure. Yet all of a sudden they're parriahs to be mocked and scorned around here?

I'm still lead to the conclusion that the new server is not adequate for the load that has been placed upon it.

paulgro

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Re: "We are currently experiencing high demand on this server" ( 14:36:02 WedJun 29 2005 )

(Most ever was 33 at 11:43:59pm 3/2/03)

I just copied that from my board, notice how many were on at one time. We didn't have over load problems or slow downs back then and I'm quite sure at the time my board wasn't the only one on the server being checked out. So this is something that was created by bunching us together to make a bigger profit. It doesn't matter what time of day or night we use our boards now that message comes up. So you must be trying to tell all of us that prime time is 24 hours a day!!!

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Re: "We are currently experiencing high demand on this server" ( 14:42:23 WedJun 29 2005 )

Quote:

well, how does that fix the problem for those who have the boards set that way? i really don't find your answers very helpful,

it does help, if a searchbot is scanning and your site is members only, it will go to the next board, it cant access your board to search for info...
I have a main entrance page, that everyone can access (in case they need help registering) and the rest is members only.
when Im on during the day (11am est) there was one in the entire hour I was on my board, last night (about 10 pm est) there was one every 10 minutes..like nickdisk said, during peak hours you will see more.

Board URL: http://bb.bbboy.net/dwodungeon

brendensmommy

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Re: "We are currently experiencing high demand on this server" ( 16:44:32 WedJun 29 2005 )

5 people online in the last 25 minutes - 5 members, 0 anon and 0 guests. (Most ever was 14 at 3:50:23pm 11/17/04)

ok, i'm soooo annoyed already! all i want to be able to do is POST! this is rediculous! something needs to be done! Cause i'm REALLY tired of seeing SERVER TOO BUSY every time i try to post something. How many times should one person have to type out a post? and why is it i can come here and post at the EXACT time i can't post because "serve too busy"?

Zherog

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Re: "We are currently experiencing high demand on this server" ( 17:06:11 WedJun 29 2005 )

Since about noon EDT (the past hour or so) I personally have been experiencing an inordinate number of these messages. I'm getting one just about every forum or thread I attempt to look at on my board.

Nick - no offence intended, because I know you're just doing your job and it's not exactly your fault. But the service over this issue sucks hard.

Want an analogy of how I'm viewing things lately? Imagine if your cable company raised their prices 40% (the amount of the recent increase), then told you there would be random times during the day that your cable would just go out. They then told you that the only way to fix the problem would be if you and all your neighbors changed some setttings on your TV. If all your neighbors didn't also make the changes, it probably wouldn't help you - and, in fact, would make your TV viewing experience worse.

That's exactly what we're being told in this thread.

Quote: lobsterj

it does help, if a searchbot is scanning and your site is members only, it will go to the next board, it cant access your board to search for info...
I have a main entrance page, that everyone can access (in case they need help registering) and the rest is members only.
when Im on during the day (11am est) there was one in the entire hour I was on my board, last night (about 10 pm est) there was one every 10 minutes..like nickdisk said, during peak hours you will see more.

While the searchbot would be unable to read my board, as you said - it'll just go on to the next one. And if that board allows guests then it still creates a load on the servers.

Zherog

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Re: "We are currently experiencing high demand on this server" ( 17:32:44 WedJun 29 2005 )

While I wouldn't have thought it possible, the 1pm hour has been significantly worse than the noon hour.

Ridiculous.

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Re: "We are currently experiencing high demand on this server" ( 21:48:37 WedJun 29 2005 )

Add me to the list. We only have the suggested one forum open for those registering and those who are having issues and cant sign in. Yet again Im sitting here unable to access my board at 5 pm eastern. And thanks for repeating over and over how this helps. But like the others said, only helps if everyone on the server....and its clear we are all on the same server......does your suggestion. It does not take a rocket sciencetist to figure out the search bots are not the problem. The problem is you filled the server up and left no wiggle room for things like ALL the people getting on at once or search bots. Thats the problem. We know it and you know it.

anne123456

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Re: "We are currently experiencing high demand on this server" ( 22:37:10 WedJun 29 2005 )

I know this isn't your fault Nickdisk, but your suggestion to close the forums to guests and search engine bots is simply unacceptable. Besides the fact that it only works if everyone does it, I would never have paid for a forum for the last 3 years where it was next to impossible for us to get new users via searches and where new users can't read many of the forums before bothering to go through the registration process.

I know it would reduce your server load-but if this was the case, we should have been told before we signed up that this was a condition of having decent service.

Finally, I still do not understand why this forum works perfectly fine and all the paying customers cannot access their forums.

Anne

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Re: "We are currently experiencing high demand on this server" ( 23:29:39 WedJun 29 2005 )

Anne has an excellent point. Why is this board not down? Isnt it on the same server?

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Re: "We are currently experiencing high demand on this server" ( 23:55:52 WedJun 29 2005 )

I really like Zherog's analogy.

Quote:

Want an analogy of how I'm viewing things lately? Imagine if your cable company raised their prices 40% (the amount of the recent increase), then told you there would be random times during the day that your cable would just go out. They then told you that the only way to fix the problem would be if you and all your neighbors changed some setttings on your TV. If all your neighbors didn't also make the changes, it probably wouldn't help you - and, in fact, would make your TV viewing experience worse.

I am one who when receives a lack of customer service will stop supporting that business. Numerous people have lost mine and my family & friends business. I also pass along my experiences to other people on message boards, both good and bad experiences, one of these message boards has over 200,000 members.

Your complete lack of customer service and caring will earn you a post on that board.

We are PAYING more money when the SERVICE has gone down? Would you think that with the recent upgrade, that things should improve? The reason for doing an UPgrade is to INCREASE performance. If you DOWNgrade, you DECREASE performance. We did not pay more to DOWNGRADE that would be reciciouls, why would anyone do that? We EXPECT our board to be up and running the majority of the day. This is NOT HAPPENING.
Our members are complaining to the admins. We even have a couple who cannot log in since the upgrade took place.
With your complete lack of service and attention to even explaining or fixing the problem, I'm afraid that we may have to take our business elsewhere. We hate to do that, especially when we have been with bbboy since 2002. We have 3 YEARS of posts that we would lose by moving, but if we have to move to get ADEQUATE service that is what we will be doing. At least if we move we will be able to access our board, which is the purpose of message boards. When our board was first created, BBBoy had great service, and we paid less. Why are we paying more when we have NO SERVICE?

BTW if anyone knows of a convertor to use to convert our bbboy board to another one, send me an email. AmPooh@gmail.com

LodemaAdmin

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Re: "We are currently experiencing high demand on this server" ( 01:57:20 ThuJun 30 2005 )

I think I am also going to look for another host :sad:

My members are just giving up, since they keep getting the "dark place"!

I have done everything that was suggested and it's not working.

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Re: "We are currently experiencing high demand on this server" ( 04:44:00 ThuJun 30 2005 )

Quote: AmPooh at 23:55:52 Wed Jun 29 2005

When our board was first created, BBBoy had great service, and we paid less. Why are we paying more when we have NO SERVICE?

My point exactly. I have been around since the beginning of 2002, I have moved my board to different servers over that time period to avoid this busy server/crawler bots mess. Now I have no choice but be stuck with one server. WHich I am still really upset that we were not told all boards remaining on best baords were going to be moved to ONE single server. IF that was the case when I paid for all of my boards, I would have probably have abandoned ship then.

I really really do not want to leave best baords, but pretty soon I will be the ONLY member left at my board because everyone else is so damned fed up with the frustration of a busy server.

And to those who are not getting the busy server here at support, you are lucky because I lost a post that took me over 25 mionutes to type this afternoon when I hit submit and got the busy server message and went back to a BLANK input message screen.
And I got over 15 busy server messages today here at support. I cannot even get on to my board at work because the pop ups freeze my computer at work.
And yes I did wait the suggested 8 minutes or LONGER to resumbit and continued to get the message, until my lunch hour was done and I had to simply give up on it.

Please ask that Chris come here and explain if anything will be done, or if we just need to give up the ghost and move on now.........

And again, what happened to Pamster?

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"We can't afford to provide a proper service. Please try again in a few minutes" ( 20:20:46 ThuJun 30 2005 )

Still getting the 'high demand on this server' message. To discuss this irritating problem is 'pointless' though apparently.

I do have a question for bbboy.net though...

If you cannot afford to provide the levels of service, which your customers deserve, why bother offering any service at all? Telling people to 'have patience' is frankly just not good enough. Over the past couple of weeks, many bbboy boards have become totally unusable, due to these 'search engine bots', which have never really affected them before. There is no sign of any change in the situation and locking threads on this board in a bid to stifle criticism of your 'service' is quite pathetic and only serves to make people even more annoyed.

And a question for bbboy.net's irrate customers...

Do you realise, there are other services out there, which are far superior to bbboy.net? It's blatantly clear that complaining on this board does no good at all. You will continue to be fobbed off with bullsh*t excuses. How can you justify paying for a service like this?

Board URL:

This thread is locked: For the high demand - patience please, everyone. The monthly spidering (particually of Yahoo and Googlebot) should be over soon.

I'm not sure if it's feasible at this point to completely block Bots accessing the servers, but it would certainly reduce the load by factors. If you want to help out the cause, you might want to enable the option in your Admin Centre to prevent spiders from crawling your board. :smile:

As for merging servers - I'm afraid we simply don't have the money to operate lots of servers any more. Bandwidth and server costs are rising, and income from adverts (and the exchange rate with the dollar) is getting worse. I'm sorry for any degredation in service, but the bottom line is that we just can't afford upkeep on so many servers any more.

Further discussion, I feel, is pointless, so I'll lock this thread. :smile:

people online in the last 15 minutes - 0 members, 0 anon and 0 guests. (Most ever was 129 at 22:49:41 Fri Oct 4 2002)

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