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Rosgmom
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Loss of serverside backups ( 18:16:37 FriAug 12 2005 )

About a week ago we noticed that all of our backups were missing. As of today we still can not do a backup. It appears to be backing up and even says that the backup is completed but on the journal page there are no dates and times listed and no way to recover a backup. ??? What's happening?
Please check into this for us.

One more thing we noticed today, it now seems as if any member has the ability to completely delete any other members post from our boards. ??

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Rosgmom

Board URL: http://frost.bbboy.net/deedee

  
Nickdisk
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Re: Loss of serverside backups ( 03:19:26 SatAug 13 2005 )

I'll let BbBoy know that your having a few problems on your board :smile:

  
Rosgmom
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Re: Loss of serverside backups ( 14:39:05 WedAug 17 2005 )

Yes......and what???? We're still waiting. There are two of us, Deeboy and myself who have been trying desperately to get some results here for over a week now, to no avail.
Nickdisk, we do appreciate your coming on to post a response very much, but we've still not heard from anyone higher with an answer to this very important problem and we're getting very frustrated and disillusioned with Bboy.

  
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Re: Loss of serverside backups ( 03:30:29 ThuAug 18 2005 )

Hi Rosgmom :smile:

I'm really sorry for the wait, i'll remind BbBoy again for you.

  
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Re: Loss of serverside backups ( 03:38:11 SatAug 20 2005 )

Hi Rosgmom :smile:

BbBoy has asked, if you do a downloadable backup, does that work, or do you just get redirected? :smile:

  
Rosgmom
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Re: Loss of serverside backups ( 20:14:46 SatAug 20 2005 )

That doesn't work either. I can't believe that we're the only site having this problem.... and just why is it that its taking bboy so long to correct this if indeed we are the only one???

  
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Re: Loss of serverside backups ( 00:20:49 SunAug 21 2005 )

Thanks, i'll let BbBoy know :smile:

I'm afraid we're still trying to figure out whats causing the problems, BbBoy is still looking though :smile:

  
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Re: Loss of serverside backups ( 02:43:36 WedAug 24 2005 )

Do you have the 'Enable Auto-Backup On Important Admin events?' feature enabled on your board? If not, if you enable it, are you able to make a server side backup by making an important change (like saving your boards settings, etc)? :smile:

  
Rosgmom
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Re: Loss of serverside backups ( 02:23:18 ThuAug 25 2005 )

I think Deeboy has answered this nicely already in the thread 'Back'. I'm not so nice. I'm past patient with the lack of answers here. Even the things that are being suggested do not make much sense in the over all scheme of things.

We've been with bboy for quite a while now, and can only gather that either the owners and operators have changed recently or they have grown very lax in their responsibilities of customer satisfaction and service. No disrespect to you Nick but is there a way to contact someone else in charge directly?

  
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Re: Loss of serverside backups ( 04:04:42 ThuAug 25 2005 )

I'm afraid we're still looking into whats causing the bug. We know its frustrating, but we really are looking into why the bug is happening.

You can contact BbBoy by PM'ing him - http://edit.bbboy.net/support-sendpm?member=BbBoy . :smile:

  
Rosgmom
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Re: Loss of serverside backups ( 13:32:36 SunAug 28 2005 )

Still no response from the pm link that you gave us above to contact BbBoy. I take it that you're the only one handling customer service.

  
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Re: Loss of serverside backups ( 23:50:57 SunAug 28 2005 )

I'll let BbBoy know that you've sent him a PM :smile:

  
Rosgmom
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Re: Loss of serverside backups ( 15:07:33 MonAug 29 2005 )

Thanks Nickdisk, I would think he would do that without being told.

  

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