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Fixed board reverted to free but you are still trying to take money ( 14:12:37 MonJun 23 2008 )

Board Plan: Fixed

I have e-mailed you 3 times about this but no response, hence this post.

This board has been fixed for years but some months ago reverted to free. I asked if you could sort it out … but no response. I have a direct debit via 2checkout and they have e-mailed me today that the payment has failed because my cards expiry date has passed. This is easily sorted but clearly I don’t want to pay for more credit until I you can assure me that I am not going to be paying you for nothing.

Please will you have a look at this and not ignore my request as you have over the past few months. Your support has been very good in the past but this time I feel very let down and the client, for whom I run the board, is screaming at me to get the ads removed!

Two years ago you had a problem with automatic credit on this board and had to intervene manually as evidenced by the following:

QUOTE ……..

Hi

The recent payment is for a board for another client ....
http://bb.bbboy.net/coritap

Thanks for your help.

Graham


----- Original Message -----
From: "BbBoy" <bbboy@bbboy.net>
To: "Graham"
Sent: Saturday, June 17, 2006 8:42 PM
Subject: Re: BbBoy.net Recurring Bill Receipt


> Hi Graham,
>
> Sure, I've cancelled that one for you. I notice that you've made another
> payment, but for some reason it hasn't been automatically processed -
> sorry about that. If you could possibly let me know the URL to the board
> you want the payment to go to, along with your username, I can add it
> manually for you.
>
> Regards,
> BbBoy
> http://bb.bbboy.net
>
….. END QUOTE


Regards
Graham

Board URL: http://bb.bbboy.net/coritap

  
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Re: Fixed board reverted to free but you are still trying to take money ( 18:13:35 MonJun 23 2008 )

Hi Graham,

Thank you for bringing this to our attention. we didn't receive any emails from you regarding this matter, what email address did you use? We want to resolve this quickly for you, so if you can whisper the receipt #'s for any payments you've made we can get them applied to your "coritap" board ASAP. It might be your email's server is listed in our spamtrapper somehow, regardless of that, if you can get the receipt number(s) to us we'll take care of the rest. :smile:

  
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Re: Fixed board reverted to free but you are still trying to take money ( 09:30:29 TueJun 24 2008 )



  
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Re: Fixed board reverted to free but you are still trying to take money ( 14:41:22 TueJun 24 2008 )

It's up to you which plan you want to go with, the Fixed plan is now $3.50 a month and the Variable plan is $6 per GB and the minimum is $3.50. So if you wanted to upgrade to Variable you can the next time you add credit.

We have fixed a problem with the email server so now any emails you or others send to support@bbboy.net will get through. I apologize for the delay in getting your issues resolved Graham, and if you need anything else just let us know, or if you have any questions and we'll do our best to address them quickly for you. :smile:

  

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