You've seen the rest, it's time for the best - BbBoy.net
Welcome to the Support Forums. Please read the Manuals and FAQs before posting.
Jump to a board:
BbSupport Forums :: Tech Support :: Recurring payment taken but not added to board credits

Who's Online :: Stats :: Search :: Lost Password :: BbChat

Please read this thread about free boards being deleted.

If you cannot log in please check the date and time on your computer because that will prevent you from logging in properly.


Just a reminder that all customization questions will be moved to the BbHelper's CCT forum. This forum is only for Tech Support issues relating to your BbBoard or user account. If your topic appears to be missing, check the other forums in case it was moved there, or alternatively, merged with another thread on the same topic in this forum. If you believe you've encountered a bug, please read here before posting a bug report in the proper forum. If you start a new thread or post in someone else's, please be sure to click the "Notify" button after posting - that way you will know when replies are made to it. We are locking threads that are resolved so if you have a issue that you feel is unresolved that was posted in a locked thread, please begin a new one.
Thank you all for you BbSupport!



Welcome, Register :: Log In 
Users active in this forum:
Users active in this thread:

Pages: [ 1 ]

[ Watch ] [ < ] [ > ]

Monic
Offline
15 posts
Newbie

Mood Now: Playful
Post Mood: Playful

Reply
Recurring payment taken but not added to board credits ( 11:57:35 TueJul 14 2009 )

Board Plan: Variable

Goodmorning,

A recurring payment was taken on my co-administrator credit card 3-4 weeks ago (June 2009), but it is still not showing on our board credit. Is it normal?

Thank you for your time.

Monic




Board URL: http://frost.bbboy.net/scopevision

  
BbAdmin
Offline
6912 posts
BbAdministrator

Out of this World


Mood Now: Optimistic
Post Mood: Optimistic

Reply
Re: Recurring payment taken but not added to board credits ( 02:24:37 FriJul 17 2009 )

Hi Monic,

I don't see it in the database yet, can you give me some additional information? Whisper a copy of the receipt your co-admin recieved? We need the transaction # to trace it down, the amount of the payment, and the address associated with the credit card this payment was drawn upon. I'll get with BbBoy in the morning to see if we can figure out what went wrong. Thank you for posting about it so we can get to the bottom of this for you. :smile:

  
Monic
Offline
15 posts
Newbie

Mood Now: Playful
Post Mood: Playful

Reply
Re: Recurring payment taken but not added to board credits ( 23:12:26 FriJul 17 2009 )

I'm supposed to talk to Willy tomorrow morning. I will direct him here, and ask him to give you the information needed. If, for some reason, we didn't talk, I will email him.

Thank you for your response. :biggrin:

  
BbAdmin
Offline
6912 posts
BbAdministrator

Out of this World


Mood Now: Optimistic
Post Mood: Optimistic

Reply
Re: Recurring payment taken but not added to board credits ( 03:14:25 SatJul 18 2009 )

You're very welcome Monic, we'll get this sorted as soon as we get the info BbBoy needs to track down the transaction. :smile:

  
baafan
Offline
8 posts
Newbie


Mood Now: Playful
Post Mood: Playful

Reply
Re: Recurring payment taken but not added to board credits ( 22:19:33 SatAug 1 2009 )

To BbAdmin:

The info you need is provided here.

Thanks in advance for your help and assistance.


  
BbAdmin
Offline
6912 posts
BbAdministrator

Out of this World


Mood Now: Optimistic
Post Mood: Optimistic

Reply
Re: Recurring payment taken but not added to board credits ( 22:38:34 SatAug 1 2009 )

Great! I'll get this to BbBoy right now and he will see to it first thing in the morning, he's offline right now but we'll see what he can find out and do for you about this baafan, thanks for getting this info to me. :smile:

  
BbAdmin
Offline
6912 posts
BbAdministrator

Out of this World


Mood Now: Optimistic
Post Mood: Optimistic

Reply
Re: Recurring payment taken but not added to board credits ( 11:29:02 SunAug 2 2009 )

The payment has been tracked down and applied. You should be all set now baafan! Don't hesitate to let us know if you need anything in the future, we're always here. :biggrin:

  
Monic
Offline
15 posts
Newbie

Mood Now: Playful
Post Mood: Playful

Reply
Re: Recurring payment taken but not added to board credits ( 12:05:07 SunAug 2 2009 )

Thank you very much for you assistance.

:biggrin: :yourock:

  
BbAdmin
Offline
6912 posts
BbAdministrator

Out of this World


Mood Now: Optimistic
Post Mood: Optimistic

Reply
Re: Recurring payment taken but not added to board credits ( 13:17:32 SunAug 2 2009 )

Very glad to help Monic. :biggrin:

  
baafan
Offline
8 posts
Newbie


Mood Now: Playful
Post Mood: Playful

Reply
Re: Recurring payment taken but not added to board credits ( 19:04:18 SunAug 2 2009 )

My thanks also for helping us resolve the payment concern.

:smile:

  
BbAdmin
Offline
6912 posts
BbAdministrator

Out of this World


Mood Now: Optimistic
Post Mood: Optimistic

Reply
Re: Recurring payment taken but not added to board credits ( 19:48:06 SunAug 2 2009 )

Very pleased it worked out baafan, thanks for getting that info to us, that helped us track down the payment and apply it to the board's credit. :smile:

  
baafan
Offline
8 posts
Newbie


Mood Now: Playful
Post Mood: Playful

Reply
Re: Recurring payment taken but not added to board credits ( 08:46:40 ThuJun 2 2011 )

I can't find the last thread I had posted to. In my last post, the ScopeVision board was to be deleted and the recurring $15 charge for board credits was to stop.

Well...I just got an email notification that I had been charged again for $15.

Please terminate the ScopeVison board and please credit me back my $15.

Board URL: frost.bbboy.net/scopevision

  
BbAdmin
Offline
6912 posts
BbAdministrator

Out of this World


Mood Now: Optimistic
Post Mood: Optimistic

Reply
Re: Recurring payment taken but not added to board credits ( 22:18:19 ThuJun 9 2011 )

Hi baafan,

I apologize for taking so long to get back to you. What you need to do is contact 2checkout's support contact:

http://www.2checkout.com/support

We don't have anything to do with the recurring payments, so if you asked us to stop it I am pretty sure we'd have said to contact them to do so. You can get them to do the refund easily and we'll delete the board in the next server purge.

  

Pages: [ 1 ]

[ Watch ] [ < ] [ > ]

people online in the last 15 minutes - 0 members, 0 anon and 0 guests. (Most ever was 129 at 22:49:41 Fri Oct 4 2002)

 Total Members: 3335, Newest Member: Gaia1956.

  • Can start a new thread. (Everyone)
  • Can't start a new poll. (Mods & Admins)
  • Can add a reply. (Everyone)
  • Can't edit your posts. (Mods & Admins)
  • Register :: Log In :: In Power

    The time is now 08:56:44 Sat Dec 16 2017

    Powered By BbBoard V1.4.2
    © 2001-2007 BbBoy.net