Variable board has reverted to free despite credits paid
http://bb.bbboy.net/support-viewthread?forum=1&thread=5046
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BusiPages
11:25:01 Thu
Mar 25 2004
Variable board has reverted to free despite credits paid
Hi

I e-mailed you on 10 March about a problem. Pam replied on 10 March {BB-5991} and said you would look into it .... but no response despite a further 'chaser'. Hence my post here.

(I'm a bit surprised cos to date you have been the best support team on the web! :yourock:smile:

The problem:

The above board is showing as a "free" board. I am not sure how long this has been the case but I do know that it used to be a variable board and that I paid a top-up credit of $30 by credit card via ClickBank on 3 Nov 2003 (Receipt: X6EE969F) and this was well before the existing credit had run out. The bandwidth is tiny so there should be plenty of credit left.

Please could you look into the matter urgently as the board is for one of my clients (a firm of solicitors) who will want to know why the ads are there even though they have paid me to keep them off!

Many thanks.

Graham


Pamster
16:16:15 Thu
Mar 25 2004
Re: Variable board has reverted to free despite credits paid
Hi Graham,

I just asked BbBoy to look into this for you and it should be fixed shortly. I apologize for the problem and for not getting back to you about this sooner. The past two weeks we had some server troubles and been swamped at the support@bbboy.net help desk. It should be taken care of very soon, thank you for posting this to get it raised in priority for today. :smile:

BusiPages
09:18:44 Sun
Mar 28 2004
Re: Variable board has reverted to free despite credits paid
:thankyou:

Many thanks.

All sorted.

Back to your usual extremely high standard of service.

Regards
Graham

BbAdmin
15:19:51 Mon
Mar 29 2004
Re: Variable board has reverted to free despite credits paid
Thank you Graham for letting us know that is hasn't reverted back again. :thumb: If you need anything just let us know. :wink:



Variable board has reverted to free despite credits paid
http://bb.bbboy.net/support-viewthread?forum=1&thread=5046
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