Paid boards on Frost reverting back to free
http://bb.bbboy.net/support-viewthread?forum=1&thread=5087
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Nickdisk
23:18:56 Fri
Apr 2 2004
Paid boards on Frost reverting back to free
We are aware that there is a problem with paid boards on Frost reverting back to the free plan. If you are experiencing this, please leave a link to your board here. Thank you :smile:

Momsheri
00:07:54 Sat
Apr 3 2004
Re: Paid boards on Frost reverting back to free
I did yesterday, but put in a payment to get the ads off, even though there should have been sufficient funds remaining to cover the month of April
http://frost.bbboy.net/bebopboard

BbAdmin
01:25:29 Sat
Apr 3 2004
Re: Paid boards on Frost reverting back to free
I am starting a list of questions about your boards that only you the willing admins can help me answer. If you who have had this happen more then twice, something is definitely happening and together we can find out what it is. Use the whisper code to answer things for us and if you have any special scripting or something let us know that too. :smile:

1) Did you have us rename your board's ID/URL for you. Not the same thing as if you had a domain name hosted with us. This would have been to rename the last part of your board's URL what we call its ID. If we did can you please list the old ID(s) for me to look at. :smile:

2) Did you upgrade yourself-if so what method of payment was used and did you ever change board plans? Going from Variable to Fixed or vice versa?

3) Do you have posting by email enabled? Or frequent use of the Bulk email, PM or Newsletter features? Do you have user donations enabled?

4) If you can think of anything that might be part of the missing picture for us-something that can be a factor to help reproduce this problem so we can release a patch in a mini-release.

Thank you all for your understanding and help with not just this problem, but all the trouble it takes to make a detailed tech inquiry or bug report. :thumb:

mxstalker
01:34:29 Sat
Apr 3 2004
Re: Paid boards on Frost reverting back to free
We have upgraded twice in the last couple months only to be reverted back in a week.

http://frost.bbboy.net/mxblast

mxstalker
01:42:23 Sat
Apr 3 2004
Re: Paid boards on Frost reverting back to free
To answer your questions:

1) No.
3) We do not use post by email, bulk, newsletter. We DO use PM.
4) I cannot think of anything, I went many months without making any changes. When my last subscription ended (it ended properly), the next one had the error. Another board user upgraded our board last week (not knowing about my problem), and a week later it reverted back to a free board.
2) See order info (name and address blocked out):

The following order was placed for XXXXXXXXX:

2CheckOut.com Order Number: 65529-R50675157

ID#

--------------------------------------------------------------------------------
Description

--------------------------------------------------------------------------------
Interval

--------------------------------------------------------------------------------
Charge

--------------------------------------------------------------------------------

15month6 $15 Every 6 Months Every 6 Month(s) $ 15.00
Start Up Cost One Time $ 0.00

--------------------------------------------------------------------------------

Total Billed Today $ 15.00

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------



The order was billed to:

XXXXXX
XXXXXX
USA

Additional Order Information:

2co_ip: 192.55.52.1
type: upgrade
bid: mxblast
plan: variable
server: frost
am: 015
pd: 06

Charges for the transaction will appear on your credit card bill or bank statement under the name 2CO.COM

Ifram
06:16:12 Sat
Apr 3 2004
Re: Paid boards on Frost reverting back to free
I recently sent a donation in, it was the second payment that m|x.stalker was referring to in the previous post. It lasted about 2-3 days and the ads came back. (donation was $15)

http://frost.bbboy.net/mxblast

PickledChick
15:50:49 Sat
Apr 3 2004
Re: Paid boards on Frost reverting back to free
1) No

2) No

3) Do you have posting by email enabled? No
Or frequent use of the Bulk email, PM or Newsletter features? Nobody ever gets anything I send out so I don't even use this
Do you have user donations enabled?Yes

4) If you can think of anything that might be part of the missing picture for us-something that can be a factor to help reproduce this problem so we can release a patch in a mini-release.
I don't know what happened.I went to change the theme and the board went nuts and reverted.

http://frost.bbboy.net/thepicklejar

Guest [Unregistered]
11:35:24 Tue
Apr 6 2004
Re: Paid boards on Frost reverting back to free




BbAdmin
12:19:59 Tue
Apr 6 2004
Re: Paid boards on Frost reverting back to free
It's fixed now for you SilentRain. :smile: I emailed you about the other issue you mentioned in a whisper. :smile:

SugarBearS
12:52:03 Tue
Apr 6 2004
Re: Paid boards on Frost reverting back to free
Thank you so much BbAdmin!!

Much appreciated!! :smile:

BbAdmin
14:34:18 Tue
Apr 6 2004
Re: Paid boards on Frost reverting back to free
You're very welcome SugarBearS. .Glad to see you got back in your SugarBearS username. :wink: The board should be fine now. We are still trying to pin down why this keeps happening and I appreciate the time it takes admins to report this problem. BbBoy made it so when I fix a board manually it stays fixed now. :smile:

Ifram
20:28:24 Tue
Apr 6 2004
Re: Paid boards on Frost reverting back to free
Looks like our board is fixed now. Thanks BbAdmin

BbAdmin
21:39:44 Tue
Apr 6 2004
Re: Paid boards on Frost reverting back to free
You're very welcome Ifram. :smile: Glad that it is staying fixed. :smile:

Momsheri
17:56:51 Thu
Apr 22 2004
Re: Paid boards on Frost reverting back to free
Pamster, I just realized that an admin had recently made a payment at our board here : http://frost.bbboy.net/theparentingplace and that at the beginning at the month it reverted to free. When I review the badwidth it is not showing the payment history for mew to verify when payments were made. We do wish the board to be on the fixed plan now, rather than variable.
When you get a chance can you look into this for us? THanks bunches.

BbAdmin
23:10:29 Thu
Apr 22 2004
Re: Paid boards on Frost reverting back to free
Hi Momsheri,

If it wasn't the payment made in March then have the person forward a copy of the receipt they got to us at support@bbboy.net and CC:'d to me at pamster@cyber-soup.com I fixed the crediting bug for it for now, so maybe as we move into May it will revert again, if so just let us know so we can get it set back to Fixed for you. I have changed it to Fixed as well as adding $2.00 credit for the weeks it was set to Free status. :smile:



Momsheri
23:23:02 Thu
Apr 22 2004
Re: Paid boards on Frost reverting back to free
Awesome Pamster. I just knew that we should not have had ads, but took me this long to gather info to find out that we did indeed have moeny in there LOl
Thanks for correcting it and yes I will let you know if it reverts come May 1st. Thanks again for the help.

BbAdmin
12:33:27 Fri
Apr 23 2004
Re: Paid boards on Frost reverting back to free
You're very welcome Momsheri. Glad you reported it so we could make it right for you. :smile:

Emerald
01:49:45 Sun
May 2 2004
Re: Paid boards on Frost reverting back to free
I just noticed my board has gone to a free one. I added 30 US dollars March the 2nd




1) Did you have us rename your board's ID/URL for you. Not the same thing as if you had a domain name hosted with us. This would have been to rename the last part of your board's URL what we call its ID. If we did can you please list the old ID(s) for me to look at.

No

2) Did you upgrade yourself-if so what method of payment was used and did you ever change board plans? Going from Variable to Fixed or vice versa?

I added credit on March 2, it cleared march 5, trhough paypal,from my checking

3) Do you have posting by email enabled? Or frequent use of the Bulk email, PM or Newsletter features? Do you have user donations enabled? no



livingforjesus
13:35:53 Sun
May 2 2004
Re: Paid boards on Frost reverting back to free
1) Did you have us rename your board's ID/URL for you. Not the same thing as if you had a domain name hosted with us. This would have been to rename the last part of your board's URL what we call its ID. If we did can you please list the old ID(s) for me to look at. ~ No

2) Did you upgrade yourself-if so what method of payment was used and did you ever change board plans? Going from Variable to Fixed or vice versa? ~ NO

3) Do you have posting by email enabled? ~ NO Or frequent use of the Bulk email, PM or Newsletter features? ~ No Do you have user donations enabled? ~ Yes

4) If you can think of anything that might be part of the missing picture for us-something that can be a factor to help reproduce this problem so we can release a patch in a mini-release. ~ NO

Thank you all for your understanding and help with not just this problem, but all the trouble it takes to make a detailed tech inquiry or bug report.

Please fix this soon!! I know we had several months left!

Emerald
22:49:24 Sun
May 2 2004
Re: Paid boards on Frost reverting back to free
Fiddlesticks! My board is still in free mode!!:ohwell:

Nickdisk
23:12:27 Sun
May 2 2004
Re: Paid boards on Frost reverting back to free
A BbAdmin will be along shortly to help you :smile:

all4LinKae
15:11:11 Mon
May 3 2004
Re: Paid boards on Frost reverting back to free
Our board has been reverted to free also....we paid to have it upgraded on April 27th, it was upgraded on April 28th and reverted back to free on May 1st. Please help me with this matter!

http://frost.bbboy.net/congratulations

Thanks :smile:


BbAdmin
03:17:02 Thu
May 6 2004
Re: Paid boards on Frost reverting back to free
All of the above have been fixed now.



livingforjesus
12:21:16 Thu
May 6 2004
Re: Paid boards on Frost reverting back to free
thank you thank you thank you!!! Your the best!

all4LinKae
15:38:49 Thu
May 6 2004
Re: Paid boards on Frost reverting back to free

:thankyou:


Emerald
02:15:50 Fri
May 7 2004
Re: Paid boards on Frost reverting back to free
Yay!!!!!!!!THANK YOU!!!!!!!

LodemaAdmin
13:32:12 Tue
Jun 1 2004
Re: Paid boards on Frost reverting back to free
Yep I was just charged for my board on 5/19 and today it has reverted back to the FREE board w/the advertisements :help:
Can someone please fix this? Thanks :wink:

EFFMOMMA
20:42:28 Tue
Jun 1 2004
Ad's are back.. again
Well it's the first of the month and the adds are back even though I paid two days in advance. I'm pretty sure I paid enough so not sure why they keep coming back at the first of every month. Any chance of getting them to go away since I have paid? I have the receipt if someone needs me to forward it.

EFFMOMMA
13:18:57 Wed
Jun 2 2004
Re: Ad's are back.. again
Hello? echo echo echo..........

LodemaAdmin
14:15:56 Wed
Jun 2 2004
Re: Ad's are back.. again
My board is doing the same thing! (first time for my board)
The funds for my board were paid on 5/19 and yesterday (6/1) the ads appeared. Please Help! Can someone remove them for me please? Thanks

LodemaAdmin
14:18:04 Wed
Jun 2 2004
Re: Ad's are back.. again
Oops the link for my board is
http://frost.bbboy.net/salemhearts :smile:

valvaljean
00:51:29 Thu
Jun 3 2004
Re: Ad's are back.. again
same here, I just paid for the ads to BE GONE and the THEY'RRRRRRRRRE B-AAA-CK!

Paid a year's fee too.

People don't want to go on my board because somebody complained about getting a bunch of porn links sent to their computer from my board. can send the pm complaint on that if needed.

EFFMOMMA
01:44:06 Thu
Jun 3 2004
Re: Ad's are back.. again
I highly doubt they got porn links for this board. But nontheless it is very annoying. Now most of my graphics arn't working either. Like my banner and thread icons.

valvaljean
12:15:01 Thu
Jun 3 2004
Re: Ad's are back.. again
well that's what I was told, and that it took her an hour to get it out of her computer

<<quote from 5/28/04 pm

valjean, I followed your link this morning* and was infected by a "trojan horse" virus which installed pornography and adult links on my computer. It took me over an hour to repair the damage and I'm not sure it's completely gone yet.>>

*to my board

Nurse_GLOW
04:08:57 Thu
Jun 3 2004
Why do I have Banner Ads and Pop Ups on my board?
I paid....therefore I shouldn't have any advertisments on my board...

Please remove them :thankyou:

Froggy
12:40:27 Thu
Jun 3 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
I will let a BbAdmin know. :smile:


Pamster
13:12:52 Thu
Jun 3 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
All the boards that have credit should be fine now. As for http://frost.bbboy.net/efflives it is showing a negative balance in the database of $2.50 so I can't help with that. If you paid using paypal or a credit card we need to see a reciept at support@bbboy.net before we can do anything. It is possible that the transaction has not cleared yet and if so BbBoy can find out once he has the order # to track it from. :smile:

LodemaAdmin
16:51:54 Thu
Jun 3 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
:thankyou: :lovebb:

EFFMOMMA
21:22:21 Thu
Jun 3 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
I have the receipt. Who would I send it to?

EFFMOMMA
21:28:28 Thu
Jun 3 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
Woops.. OK I see the email addy. I have sent it to you.

EFFMOMMA
20:25:13 Fri
Jun 4 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
Still got adds. So how long does it take for someone to look at my email to see I paid again?

Macho_Man
04:39:32 Sat
Jun 5 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
We have pop-ups again over on Deep Impact Entertainment. I've checked the credit and we still have plenty, and we've changed nothing drastic since the last time this happened. I noticed some of the pop-ups are from Bravenet (who supply our counter), so I can't be sure if our counter has started giving us pop-ups (it never used to) or if we've accidentally been shunted over to being an ad-supported forum again. I'd appreciate some help :smile:

EFFMOMMA
18:01:20 Sat
Jun 5 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
Ok I'm pretty much tired of the adds for 5 days. And the nonresponse when I followed your directions and sent my paid receipt into your email address. If your going to keep me as a Free board, please at least have the decency to refund my money I paid, prior to the 1st and I will begin looking into a hosted site with no adds.

http://frost.bbboy.net/effclan

Froggy
19:27:02 Sat
Jun 5 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
EFFMOMMA, It takes time for payments to be proccessed, its all depending on how you paid. If you sent an email to the support desk about this i am sure it will be answered soon. Support helpdesk gets alot of emails and they all have to be processed manually.

EFFMOMMA
08:39:32 Sun
Jun 6 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
I paid by Paypal, prior to the 1st. It would have posted automaticly. They say they don't show my payment so I forwarded them a copy of my receipt showing the payment. If they needed anything else they could say so.

As far as it taking time for my payment to clear.. dude..its been 8 DAYS since i paid. I could have sent it by carrier pidgeon and got it done quicker.

EFFMOMMA
18:45:17 Mon
Jun 7 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
Ok so still no response here, from support after sending my email in, or from an admin who I PM'd. I have begun work on a new site with a diffrent host. You can keep it at free from here on out. I will simply need my money back I paid for this month to keep the ads off..(which obviously was money wasted)

Pamster
00:52:44 Sat
Jun 26 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
EFFMOMMA, I did reply to you somewhere be it one support email you'd sent and I told you that what you'd paid only caught you up-that you had a negative balance when you made the last payment. Below is a whisper of what the database is showing, but I do remember replying to you about this. :ohwell: Also Froggy is correct that payments DO take time to clear-even if you used paypal-they've had trouble in the past sometimes with long delays in payments clearing so don't think it is automatic when sometimes it isn't. You must have missed the reply I left you on page two here but I will copy it here for you:

Quote: Pamster

All the boards that have credit should be fine now. As for http://frost.bbboy.net/efflives it is showing a negative balance in the database of $2.50 so I can't help with that. If you paid using paypal or a credit card we need to see a reciept at support@bbboy.net before we can do anything. It is possible that the transaction has not cleared yet and if so BbBoy can find out once he has the order # to track it from. :smile:




Pamster
00:57:03 Sat
Jun 26 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
Hi Macho Man,

You definitely have plenty of credit left so I would look at other things that might be triggering pop ups because variable boards don't get any advertising from us at all. :smile:


Macho_Man
04:16:25 Fri
Jul 2 2004
Re: Why do I have Banner Ads and Pop Ups on my board?
Thank you for the reply Pamster. We tried removing the Bravenet counter from the forum and I haven't see any ads since, so hopefully that's the end of it :smile:

Michael_Angelo
22:45:52 Fri
Jul 2 2004
Re: Paid boards on Frost reverting back to free
same problem for me as everyone else

http://frost.bbboy.net/micstoppa21

SHERRYWELLS
00:13:07 Sat
Jul 3 2004
Re: Paid boards on Frost reverting back to free
im i banned cant seem to get on board?????

Nickdisk
21:12:28 Sun
Jul 4 2004
Re: Paid boards on Frost reverting back to free
Please see this thread, Michael_Angelo :smile:

If you've been banned from a board, you'll need to PM/Email the admins of the board you've been banned from, SHERRYWELLS :smile:



Paid boards on Frost reverting back to free
http://bb.bbboy.net/support-viewthread?forum=1&thread=5087
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