payment not appearing
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Zherog
12:26:54 Mon
Apr 30 2007
payment not appearing
On Thursday, I added funds to my board. As of now, it still isn't appearing under the "View Bandwidth" screen of the Admin section. So, needless to say I'm a wee bit concerned.

Here's the contents of the e-mail receipt.



Thanks.

BbAdmin
13:53:31 Wed
May 2 2007
Re: payment not appearing
Thanks for the whisper Zherog, I got that information to BbBoy and he's on it and should have it taken care of shortly. Thanks for posting to let us know something didn't seem to finish processing on your payment. :smile:

Zherog
14:42:10 Wed
May 2 2007
Re: payment not appearing
I'm seeing the payment on the Bandwidth screen now. Thanks for the help.

BbAdmin
23:33:24 Wed
May 2 2007
Re: payment not appearing
Thanks for letting us know something hadn't been processed so BbBoy could take a look and fix it for us. Don't hesitate to let us know if you need anything else. :biggrin:

Monic
22:21:48 Sat
Oct 6 2007
Re: payment not appearing
Similar problem here....

On August 15th, a payment of 15$ has been taken on my credit card like it is supposed to be each year. But the payment still doesn't appear under the View Bandwith of the board.

At the time of the payment, I received an email, but didn't keep it. I only have the information on my credit card bill:



Also, I would like to know how to disable this automatic payment. I would like to add payment only when needed.

Thank you.

BbAdmin
00:36:49 Sun
Oct 7 2007
Re: payment not appearing
I'll email BbBoy and we'll see if we can cancel that recurring payment for you from what you've given me, it is probably some glitch in the system. Thank you for reporting that it wasn't showing up so we can look into this for you Monic. :smile:

Monic
01:10:16 Sun
Oct 7 2007
Re: payment not appearing
:thankyou:

If you need more private information to cancel the recurring payment, you can email me.

BbAdmin
21:59:39 Sun
Oct 7 2007
Re: payment not appearing
It's all taken care of now Moinc, the recurring payment is cancelled and the payment has been applied, thank you for posting to help us clear this up for you. :smile:

Monic
15:15:41 Mon
Oct 8 2007
Re: payment not appearing
Thank you. Everything seems in order now indeed. :thumb:

I received a email telling me that the recurring payment was cancelled.

Also a payment of 15$ was added to our board. Although the payment was credit to Scoper and it was me, Monic, who did it via the recurring payment. But it is not a problem since Scoper is my co-administrator alternative account to see the board as a regular member when needed. :tongue:

Thanks again.

BbAdmin
16:45:08 Mon
Oct 8 2007
Re: payment not appearing
Thanks for letting us know that it's confirmed to be cancelled. You should be all set now Monic, so if you need anything else just let us know. :smile:

ombroswellisdoomed
19:53:25 Sun
Oct 28 2007
Re: payment not appearing
BbAdmin, I've PM'ed you, as I made a payment and forgot to put my board info in the notes.

BbAdmin
20:59:27 Sun
Oct 28 2007
Re: payment not appearing
I've replied and things should be all set now ombroswellisdoomed. :smile:



payment not appearing
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