Lost password AND Email
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SashasMum
07:23:10 Wed
Jun 25 2008
Lost password AND Email
The following Mod member on our board has lost his password and cannot remember the email address with which he signed up.

Can he still email the support email address to get that changed or do you have to press some magic buttons elsewhere?

Thanks
Karen (SashasMum)

BbAdmin
18:04:13 Wed
Jun 25 2008
Re: Lost password AND Email
I can give a hint about the email used but I can't update it or change it without having the password for verification SashasMum. I wish I could help but we require verification for making changes like that. What was the username in question? If they want to they can just register a new username and you can give it mod powers, that would be the fast way around this. :smile:

I need the username though to look it up in the database and offer some hint about the domain the email is based on so they can get their password themselves by reactivating an old email account. :smile:

SashasMum
17:27:48 Thu
Jun 26 2008
Re: Lost password AND Email
The username is Gingerboy and he is using fsmail as his email address - he thinks!

I have sent a couple of password reminders though and he hasn't received them yet.

Thanks :biggrin:

BbAdmin
18:07:17 Thu
Jun 26 2008
Re: Lost password AND Email
That isn't the email that he has listed, if he can post (whispering is good) the .co.uk email that is listed there on the profile which is private I will udate it to his new one for him. But only if he gets the email correctly. It's a name @ something .co.uk so if he can give that to us we will update his email for you.

This is only because the profile has the email marked as private, so we can be pretty sure only the account owner would know that email-that's the only reason we'll offer to do it based on this type of verification SashasMum. I hope you can get to me with the new email and the correct old one so I can update gingerboy's account to reflect the new email and he can get lost pw emails. :smile:

SashasMum
09:16:44 Fri
Jun 27 2008
Re: Lost password AND Email
Thanks, I have emailed him back and will see what he wants to do.

If he can give you a rough idea of his password, will that be enough to let you change it?

Thanks
Karen

BbAdmin
11:47:33 Fri
Jun 27 2008
Re: Lost password AND Email
The password is one of the assigned ones we send out from the look of it, the email would be easier I think, so if he has like four or five he can whisper and ONE is right I will do the update no problem. :smile:

SashasMum
21:49:19 Fri
Jun 27 2008
Re: Lost password AND Email
I have sent you an email with the email address as I have never worked out this whisper business!!

Thanks
Karen
Sashasmum

BbAdmin
23:04:47 Fri
Jun 27 2008
Re: Lost password AND Email
Okay, it will take longer because I don't have access to that email, it's BbBoy's. If you want to email me you can at pamster@cyber-soup.com



Lost password AND Email
http://bb.bbboy.net/support-viewthread?forum=1&thread=5768
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