Big Horrible Down Time Today
http://bb.bbboy.net/support-viewthread?forum=10&thread=36
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BbBoy
19:21:58 Sat
Dec 2 2006
Big Horrible Down Time Today
Hello,

As you've probably noticed, our main server has been down for quite a number of hours today. The first reason was due to a power strip change at the datacentre, which took several hours. Unfortunately, they managed to lose our main server somewhere in the confusion of getting all the servers back up. This resulted in another 8 hours or so of down time for us while they found it and plugged it back in. Yes, we're as annoyed as you probably are.

Although the down time was nothing we had any control over whatsoever (and indeed was made much worse by the datacentre staff), we are of course offering a full apology for the entire network being down today. You should shortly find 3 months worth of credit in your Admin Centre, free of charge. Sorry.

Thanks for sticking it out. Now we're back up, I think I need a drink. :smile:

Nannerjoe
19:30:52 Sat
Dec 2 2006
Re: Big Horrible Down Time Today
Thanks bbboy! I know, "stuff" happens! We're just glad to be back! (I was beginning to go thru withdrawals!! :smile:
Thanks again!

CraftyCarrie
19:59:31 Sat
Dec 2 2006
Re: Big Horrible Down Time Today
Thank you so much for posting this! I, along with my loyal members, were quite worried we'd lost our "home!" We even set up a temporary site so we wouldn't lose each other! Of course now that we're all back home safe and sound we can ditch the temporary site!

There's no place like home!!

Carrie

_si
22:01:59 Sat
Dec 2 2006
Re: Big Horrible Down Time Today
Good news indeed.
The 3 months' credit is a much appreciated gesture, though to be honest it is if anything too much...

Chick_Peep_Des
01:27:24 Sun
Dec 3 2006
Re: Big Horrible Down Time Today
I was worried to but I'm glad it's back. Three more months? Thank you so much!

Zherog
01:37:39 Sun
Dec 3 2006
Re: Big Horrible Down Time Today
Wait. Are you really saying it took them 8 hours to figure out how to plug the server back in?



Also, everybody should be aware that the credit you'll receive is for the minimum charge you'll receive for three months ($3.50 per month). If your bandwidth usage goes over the minimum, it appears the credit will pay for less than three months.

Pamster
02:07:01 Sun
Dec 3 2006
Re: Big Horrible Down Time Today
That actually is not the case Zherog, if a board goes over that they only need to come ask for it to be given the difference. :wink:

What is showing in the admin center is what BbBoy did today before logging off for the night. If any admin has any a busier community and posts about it BbBoy will gladly give them the difference. :smile:

Froggy
05:36:32 Sun
Dec 3 2006
Re: Big Horrible Down Time Today
Thanks BbBoy and Pam! :bbrocks:

Nannerjoe
13:06:04 Sun
Dec 3 2006
Re: Big Horrible Down Time Today
You guys are the BEST. I've had my board (Chatterpugs) since Sept. 02 and couldn't be happier with bbboy. Honestly. And yes, thank you so much for the extra 3 months. We appreciate it!

Pamster
14:46:31 Sun
Dec 3 2006
Re: Big Horrible Down Time Today
You're very welcome Froggy & Nannerjoe, we're really glad that people are understanding about this problem we had. We didn't get any notice until after the networks were down. We thought it was only fair to compensate the admins and communities with three months of credit because we were just as annoyed and upset as you all were and we know how much you all missed your boards because we love our boards too. :smile:

Zherog
22:50:24 Sun
Dec 3 2006
Re: Big Horrible Down Time Today
I'm not sure if I should be amused or scared senseless that it took eight hours to figure out how to plug the machine back in....

I'll remember the little tidbit about the credit. Thanks.

BbBoy
22:52:38 Sun
Dec 3 2006
Re: Big Horrible Down Time Today
Quote:

Wait. Are you really saying it took them 8 hours to figure out how to plug the server back in?

Nope, about 7 hours to find it (it was on top of the cabinet), and about another hour to plug it back in and press the F1 button. Yes, really.

Thanks for understanding, everyone. :smile: This is the first major issue we've had with down time for a good number of years, so I think we've been quite lucky, in the grand scheme of things.

Pamster
18:37:48 Mon
Dec 4 2006
Re: Big Horrible Down Time Today
I have to agree wholeheartedly BbBoy, we've been lucky in the scheme of things. :smile:

Destroyah_Des
04:51:46 Wed
Dec 6 2006
Re: Big Horrible Down Time Today
I must agree with nannerjoe. This is the best board server anywhere. I've tried the others and I can't stand them.

BbAdmin
13:44:37 Wed
Dec 6 2006
Re: Big Horrible Down Time Today
Thank you Destroyah Des. We love to hear that. :smile:

Anniem
20:06:19 Fri
Dec 8 2006
Re: Big Horrible Down Time Today
:bbrocks:

always have been, always will be "The Best"! :smile:

BbAdmin
13:58:23 Sat
Dec 9 2006
Re: Big Horrible Down Time Today
Thanks Annie. :smile: Hope all is well with you, and that the downtime didn't throw your community off for a loop. :wink:

Sara_Rose
16:59:53 Mon
Dec 25 2006
Re: Big Horrible Down Time Today
:loveya: Merry Christmas to everyone here, I'm new. My name is Sara Rose Calaway-Burkhart, I legally changed my name when UT married Sara(then I got married and became a Burkhart), I'm usually on PhenomForever, but I heard of this place and decided to visit. I live in a small town in west-central Iowa and I'm TOTALLY in love with UT!:rotflmao:
I'm glad to see that your site is up and running again!

BbAdmin
00:57:42 Mon
Jan 1 2007
Re: Big Horrible Down Time Today
Welcome to BbSupport Sara Rose, Merry Christmas belatedly to you and a very Happy New Years to you and everyone else here as well. The horrible downtime was surely no fun, but we all managed to get through it pretty much intact. :wink: BbBoy runs a tight ship. :biggrin:

Morgana
14:56:56 Thu
Dec 20 2007
Re: Big Horrible Down Time Today
Thank you very much for the three months credit - seeing as it was circumstances beyond your control that caused the downtime I and my board members think this is very generous of you.

Have a great Yule

Morgana

BbAdmin
18:33:23 Thu
Dec 20 2007
Re: Big Horrible Down Time Today
You're very welcome Morgana, it was something we felt strongly about doing. Happy Yule to you and yours! :biggrin:

Zherog
17:41:22 Fri
Dec 28 2007
Re: Big Horrible Down Time Today
So, Morgana... You realize the credit was last year's downtime, right?

Thera
22:21:11 Sat
Dec 29 2007
Re: Big Horrible Down Time Today
What is with this current round of downtimes? We keep getting
Quote:


Internal Server Error The server encountered an internal error or
misconfiguration and was unable to complete your request.

Please contact the server administrator, wwwadmin@bbboy.net and inform
them of the time the error occurred, and anything you might have done
that may have caused the error.

More information about this error may be available in the server error
log.

Additionally, a 404 Not Found error was encountered while trying to use
an ErrorDocument to handle the request. Apache/1.3.37 Server at
bb.bbboy.net Port 80


It's happened several times, lasts for an hour or more, and then will be fine for awhile. Also that email address is returned as invalid.



Arden_Ranger
22:29:12 Sat
Dec 29 2007
Re: Big Horrible Down Time Today
Sorry, that was me on a game login. :sad:

Our board is located at http://bb.bbboy.net/shadowsofamber

SashasMum
22:33:03 Sat
Dec 29 2007
Re: Big Horrible Down Time Today
Hi There

Have just found this post and it seems the most appropriate place to post! I too have been having a lot of problems recently using my BBBoy forum?

I am getting A LOT of server busy announcements and twice now - for several hours at a time I have had this message

Internal Server Error The server encountered an internal error or
misconfiguration and was unable to complete your request.

Please contact the server administrator, wwwadmin@bbboy.net and inform
them of the time the error occurred, and anything you might have done
that may have caused the error.

More information about this error may be available in the server error
log.

Additionally, a 404 Not Found error was encountered while trying to use
an ErrorDocument to handle the request. Apache/1.3.37 Server at
bb.bbboy.net Port 80


When this happens, I cannot even access the support forums and get the same message whereever I try and access on BBboy.

Can you tell me why this is happening and whether or not I can expect it to happen again? :thumb:

Thanks

Karen
http://bb.bbboy.net/thewhitestuff


Morgana
22:51:33 Sat
Dec 29 2007
Re: Big Horrible Down Time Today
Quote: Zherog at 17:41:22 Fri Dec 28 2007

So, Morgana... You realize the credit was last year's downtime, right?


I don't mind when it was for - a credit is a credit is a credit... I just thought I ought to say thank you :glasses:

Morgana
22:53:23 Sat
Dec 29 2007
Re: Big Horrible Down Time Today
Quote: Morgana at 22:51:33 Sat Dec 29 2007

Quote: Zherog at 17:41:22 Fri Dec 28 2007

So, Morgana... You realize the credit was last year's downtime, right?


I don't mind when it was for - a credit is a credit is a credit... I just thought I ought to say thank you :glasses:


That said (and one should learn not to hit submit before I am sure I've finished) - can anyone tell me what has been going on today???

Zherog
22:57:31 Sat
Dec 29 2007
Re: Big Horrible Down Time Today
My guess is somebody pulled the plug again, and couldn't figure out how to plug it back in...

Zherog
22:59:21 Sat
Dec 29 2007
Re: Big Horrible Down Time Today
Quote: SashasMum at 22:33:03 Sat Dec 29 2007

Hi There

Have just found this post and it seems the most appropriate place to post! I too have been having a lot of problems recently using my BBBoy forum?

I am getting A LOT of server busy announcements and twice now - for several hours at a time I have had this message

Internal Server Error The server encountered an internal error or
misconfiguration and was unable to complete your request.

Please contact the server administrator, wwwadmin@bbboy.net and inform
them of the time the error occurred, and anything you might have done
that may have caused the error.

More information about this error may be available in the server error
log.

Additionally, a 404 Not Found error was encountered while trying to use
an ErrorDocument to handle the request. Apache/1.3.37 Server at
bb.bbboy.net Port 80


When this happens, I cannot even access the support forums and get the same message whereever I try and access on BBboy.

Can you tell me why this is happening and whether or not I can expect it to happen again? :thumb:

Thanks

Karen
http://bb.bbboy.net/thewhitestuff


Also note that if you actually sent the e-mail, as the page instructs, it bounced back as undeliverable.

Sandy73
03:05:55 Sun
Dec 30 2007
Re: Big Horrible Down Time Today
Quote: SashasMum at 22:33:03 Sat Dec 29 2007

Hi There

Have just found this post and it seems the most appropriate place to post! I too have been having a lot of problems recently using my BBBoy forum?

I am getting A LOT of server busy announcements and twice now - for several hours at a time I have had this message

Internal Server Error The server encountered an internal error or
misconfiguration and was unable to complete your request.

Please contact the server administrator, wwwadmin@bbboy.net and inform
them of the time the error occurred, and anything you might have done
that may have caused the error.

More information about this error may be available in the server error
log.

Additionally, a 404 Not Found error was encountered while trying to use
an ErrorDocument to handle the request. Apache/1.3.37 Server at
bb.bbboy.net Port 80


When this happens, I cannot even access the support forums and get the same message whereever I try and access on BBboy.

Can you tell me why this is happening and whether or not I can expect it to happen again? :thumb:

Thanks

Karen
http://bb.bbboy.net/thewhitestuff


Ditto!! What the heck is going on????????
Thanks
Sandy from Just For Fun2

BbAdmin
12:43:28 Mon
Dec 31 2007
Re: Big Horrible Down Time Today
We're not sure why things were down but everything is back to normal now. There must have been some downtime at our data center is all we can figure. Sorry for the inconvenience everyone.



Big Horrible Down Time Today
http://bb.bbboy.net/support-viewthread?forum=10&thread=36
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