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Please read this thread about free boards being deleted.

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Just a reminder that all customization questions will be moved to the BbHelper's CCT forum. This forum is only for Tech Support issues relating to your BbBoard or user account. If your topic appears to be missing, check the other forums in case it was moved there, or alternatively, merged with another thread on the same topic in this forum. If you believe you've encountered a bug, please read here before posting a bug report in the proper forum. If you start a new thread or post in someone else's, please be sure to click the "Notify" button after posting - that way you will know when replies are made to it. We are locking threads that are resolved so if you have a issue that you feel is unresolved that was posted in a locked thread, please begin a new one.
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EFFMOMMA
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Re: Board has reverted to free ( 23:33:16 ThuJan 8 2004 )

Anything on this?

  
scott
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Re: Board has reverted to free ( 09:26:04 SunJan 11 2004 )

:bump:

  
BbAdmin
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Re: Board has reverted to free ( 02:14:28 MonJan 12 2004 )

I am making a list for BbBoy to go over, because some cases do show credit in the database and the plan doesn't stick when I fix it manually. We hope to have this resolved for all boards reporting to us that there is something wrong in their crediting. This isn't something network-wide so we are trying to track it and appreciate admins posting so we can investigate and resolve things for you. :smile:

If you have not posted in this thread yet, please do if you are having ads on your paid board. URL & Paid Plan (Fixed or Variable) and we'll try to resolve the trouble. We got a few sorted out today so we'll see if we can get the rest of your boards put on the plans they paid for.

Because of our restructuring with our pricing plans and free trial boards, we are revamping the billing and trying to see if there is any patter we can reproduce to so we can get to the root of the toruble and fic it. Thank you all for your patience as we work on this problem. :smile:

  
scott
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Re: Board has reverted to free ( 17:57:24 MonJan 12 2004 )

Thanks for trying BbAdmin.

Is there any way that you can go back and find out how much credit we had left before this snafu wiped out all our balances? I just want to make sure that my board doesn't get deleted because of it switching back to a free board and saying that i don't have any credit left.

Thanks,
scott



  
BbAdmin
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Re: Board has reverted to free ( 23:34:19 MonJan 12 2004 )

I am pretty sure BbBoy can see everything, it's just trying to see what is causing this that is aluding us. It's been happening for the past couple months where at the begining of the new cycle some boards with credit still showing that credit in the database but the plan they were on is unselected. I'll keep you all posted on any new developments. :thumb: And all of you keep a heads up-if you've not voted on the Dynamic To-Do List then now is the time. We're going to be looking at picking features for the next BbBoard release Bb V1.4.3, so go rate things you want to see developed. :smile:

  
scott
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Re: Board has reverted to free ( 20:52:21 TueJan 13 2004 )

Thanks for the reply. Any ideas when the boards will be fixed?I really need to get to my file hosting to post some pictures for the upcoming Survivor AllStar show.

Thanks in advance,

scott

  
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Re: Board has reverted to free ( 21:38:18 TueJan 13 2004 )

Your board should be fixed now scott. Also the others seem fixed as well either those out of credit added more and the plan is sticking or the ones BbBoy manually fixed-both are sticking now. So if anyone still has trouble with their boards reverting please start a new thread. Those in this thread are resolved and working properly again. Thank you everyone for your patience and for reporting this to us so we could fix it for you. :smile:

  

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