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Tripletmom
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Member can't log in... ( 15:43:10 FriFeb 27 2004 )

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Tripletmom
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Re: Member can't log in... ( 15:45:16 FriFeb 27 2004 )

No idea what happened in that post.

Anyway, I have a member "CrystalTy" who is trying to log in and she said her options are "register" and "log in" and when she clicks log in it tells her she is already logged in and she is not. She can't log out or log in and is stuck. Can someone check on her username or reset it or something? Thanks.

Board URL: http://gold.bbboy.net/chattinaboutbabies

  
BbAdmin
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Re: Member can't log in... ( 19:41:04 FriFeb 27 2004 )

I can't test that account because it has a security setting enabled. If she is getting the 'Someone is already logged into this account..." message, perhaps she deleted her cookies or temporary internet files before logging out. Ask her to try logging in here on support and if she can't or confirms that was the trouble, have her email us at support@bbboy.net from the email address she has for the CrystalTy username and ask to be unblocked. :smile:

  
Tripletmom
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Re: Member can't log in... ( 19:46:23 FriFeb 27 2004 )

I tried having her log in here and it was the same problem. She said the error gave her the prompt to email "blocked@bbboy.net" and she got no response. I will have her email support now. Thank you.

  
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Re: Member can't log in... ( 20:06:50 FriFeb 27 2004 )

Sometimes that email unblocker won't work for people and other times it does. We haven't been able to pin a pattern down to what makes it not work, but once I hear from her I will gladly unblock her. :smile:

  

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