There will be something in your email user preferences to set the level of 'header information' that will be displayed. For an example full headers would look like this:From email@example.com Tue Mar 09 14:52:55 2004
Delivery-date: Tue, 09 Mar 2004 14:52:55 -0700
Received: from pamster by 4hd3u.bbboy.net with local (Exim 4.24)
for firstname.lastname@example.org; Tue, 09 Mar 2004 14:52:55 -0700
From: "Pam H." <email@example.com>
X-Mailer: NeoMail 1.26
Content-Type: text/plain; charset=iso-8859-1
Date: Tue, 09 Mar 2004 14:52:55 -0700
Status: R Simple headers Example to show full headers...
The part above in bold is what a full header would look like and the part in italic is the body of the message. Most people only go with no headers, or simple or something along those lines according to whatever email program you use. We need to see the full header so that we can track why it isn't getting where it should be going.
Forward a copy of an alert that did not go to the right email address and CC: it to me at my firstname.lastname@example.org address to make sure it comes through. Sometimes the support desk emails come through blank for whatever reason so that is the only reason I ask to have it CC:'d to my personal email so that if it doesn't come through fully (usually the subject will be the only thing to come through) I can see it from the copy sent to my cyber-soup.com email address.