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BearGirl74
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Board Payments? ( 15:24:19 SatAug 21 2004 )

Hopefully there is someone on the administrative staff who can help me clear this situation up.

I am an administrator for the BB-Boy message board David Duchovny Fans, located at www.ddfans.com or http://emerald.bbboy.net/ddfans. On July 31, 2004, finding that the recurring payment plan that I had initially paid for the board had apparently expired and that the board was no longer ad-free, I opted for the recurring payment of $30 dollars for one year, thus rendering the site once again ad-free.

That is, until today, less than a month after I made this payment. :sad:

I have taken the liberty of checking my credit card bill online, and have noted that my card was charged $30 on August 3, 2004 for the renewal. I will contest this charge with my credit card company if this problem is not remedied as soon as possible.

Thank you for your prompt attention.

Board URL: http://www.ddfans.com

  
BbAdmin
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Re: Board Payments? ( 01:06:20 SunAug 22 2004 )

Hi BearGurl74,

Below is a whisper showing what our database reflects as payment history. I don't see anything showing you should not have been ad free/variable and think that it must be some mistake in the cycle you'd set up for the recurring billing maybe being set for monthly instead of annually as you wanted.

Can you please reply whispering the transaction # so BbBoy can track this for you and if it is as I suspect, set up for monthly billing he can cancel it for you so you will not be billed for next month. As you can see below so far no payment is showing as being taken out on August 3rd and the board has plenty of credit.

It also might be a case of the board being affected by a seemingly random billing glitch where a board with credit reverts to free at the change of a monthly cycle, despite it having credit. If you can reply with the transaction # here BbBoy can look into this for you. The first payment you made was in September of last year so if you want to cancel the recurring payment reply to let us know and BbBoy can do it for you, because it most likely would charge you in September coming up.

It shouldn't have charged you this month so any information you can provide to help us track it will help to resolve this quickly for you. I apologize for the problem as it might have been a combination of the above, I can't tell, but BbBoy will look into this for you Monday when he is on. :smile:


  
BearGirl74
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Re: Board Payments? ( 03:32:40 SunAug 22 2004 )

Thank you very much -- I would be tremendously appreciative.

The other administrator at our board has apparently made a payment as well, but I am nevertheless concerned about a similar glitch occurring in the near future, and again would be very pleased to ensure that this would not occur and that the matter would be resolved regarding the billing.


  
BearGirl74
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Re: Board Payments? ( 03:35:58 SunAug 22 2004 )

I'm very sorry; would you mind editing that whisper out of my previous post? I'm afraid I did that incorrectly.

Here's the whisper I intended...

  
BearGirl74
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Re: Board Payments? ( 04:00:16 SunAug 22 2004 )



  
BbAdmin
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Re: Board Payments? ( 19:15:08 MonAug 23 2004 )


  
BearGirl74
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Re: Board Payments? ( 01:52:15 TueAug 24 2004 )





  
BbAdmin
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Re: Board Payments? ( 03:09:59 WedAug 25 2004 )

You're very welcome BearGirl74. :smile:

  

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