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FantasyQueen
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Have a member that cannot log in anymore or log in here ( 03:48:48 SunMar 6 2005 )

Hi I have a member that cannot log in anymore or log in here to get help. She is becoming a mod on our site and she has her original letter with password and been on board many many times before, she says that when she puts her name in all lower case and her password and click the log in it does nothing.
I put the whisper in admins name. Can you help please? I walked her through the pop up killer and the fire wall and all the things that can stop you from logging in. thanks in advance. Fantasy Queen


Board URL: http://emerald.bbboy.net/fantasyfreebies

  
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Re: Have a member that cannot log in anymore or log in here ( 23:11:38 SunMar 6 2005 )

Hi FantasyQueen :smile:

What exactly happens when she trys to log in? Does the pop up window just keep displaying the log in boxes? Or does the pop up window close but when the board refreshes, it doesn't say she's logged in? :smile: Also, what browser and which version does she use? :smile:

  
FantasyQueen
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Re: Have a member that cannot log in anymore or log in here ( 04:16:51 WedMar 9 2005 )

She says the log in box appears she puts in her info and presses the button and it doesnt do anything. She is checking her browser now will get back to you. Thanks

  
FantasyQueen
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Re: Have a member that cannot log in anymore or log in here ( 14:15:53 WedMar 9 2005 )

last night my internet went out..
ok here is the information they wanted

when i click on log on. nothing happens not even a pop up window to enter my information

i use either my internet explorer which has not been working at all and my msn browser.

i see the site but that is all i can do cannot log into any bboy sites. not even support.

as of version how do i tell what version i have for internet explorer? i think it is 6 but i dont know how to check it out to see

Kerrie
bingonutmom

This is what she sent me trying it again last night. Thanks

  
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Re: Have a member that cannot log in anymore or log in here ( 04:08:56 FriMar 11 2005 )

Hi FantasyQueen :smile:

Does she have disabled javascript, or have a popup killer installed? If so, she needs to enable javascript in her browser settings, or uninstall her popup killer :smile:

  
FantasyQueen
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Re: Have a member that cannot log in anymore or log in here ( 18:34:28 TueMar 29 2005 )

Hi sorry didnt see this, I went through all the steps of pop up killers and javascript fire walls etc.Everything listed in your forum to check before you post here. To my knowledge she still has not been able to get on the bb boy domain at all. It does not say she is banned it just dont do anything after she puts in her user name and password. It just sits there. Also the new maintenance that was just done today, is our boards going to continue to look this way, we are a disaster. Thanks for any and all help.

  
FantasyQueen
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Re: Have a member that cannot log in anymore or log in here ( 02:10:32 WedMar 30 2005 )

Hi Yippppppppppppeeeeeeee our site is back to normal Thank you Thank you Thank you Hugs

  
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Re: Have a member that cannot log in anymore or log in here ( 04:43:19 WedMar 30 2005 )

Hi FantasyQueen :smile:

Has she tried to log in from another BbBoard, like here at the BbSupport Forums? :smile:

  
FantasyQueen
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Re: Have a member that cannot log in anymore or log in here ( 23:51:41 ThuMar 31 2005 )

Yes she has and gets the same thing, I thought maybe it was our site running high on mbs, but she did try from some other sites she knew of and gets the same thing. She was concerned also that she got domain banned and I told her it would show that if she was.

  
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Re: Have a member that cannot log in anymore or log in here ( 04:16:46 FriApr 1 2005 )

Is she sure that she isn't getting an error message like "This Username Doesn't Exist" or "Password incorrect", etc, when she clicks on the 'Log In' button? The error messages load in the same window, so it might appear as if it isn't doing anything.. :smile:

Also, has she tried to log in from the BbBoard homepage - http://bb.bbboy.net/index.shtml ? :smile:

  
FantasyQueen
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Re: Have a member that cannot log in anymore or log in here ( 12:25:42 SatApr 9 2005 )

I will ask her, thanks

  

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