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jlg
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charged twice ( 23:05:36 ThuNov 30 2006 )

last month I paid via PayPal for a year's subscription to the forum (see URL above). It went through 2 times, and I was charged twice. Can you please credit my account? The dates (posted) are 11/06/06 and 11/04/06.

jlg@mailsnare.net

Board URL: http://bb.bbboy.net/independentstudyhighschoolmessageboard

  
BbAdmin
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Re: charged twice ( 22:16:14 FriDec 1 2006 )

Hi jlg,

Can you whisper the receipts to me with the order #'s that is what BbBoy will need to see to resolve this and track the purchases down. Thank you for letting us know this happened, if you can get those to us we'll take care of this for you ASAP. :smile:

  
jlg
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Re: charged twice ( 01:24:12 SunDec 3 2006 )



  
jlg
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Re: charged twice ( 01:28:21 SunDec 3 2006 )




  
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Re: charged twice ( 02:09:31 SunDec 3 2006 )

That only shows one sale, are you sure you were charged twice? BbBoy can look it up from the one receipt but if you got a second number different from this one that he will need to see too to track the second charge down. :smile:

  
jlg
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Re: charged twice ( 02:13:59 MonDec 4 2006 )

my charge card shows 2 charges on 2 separate dates. I don't have another sales ticket number originating from you. I can ask my credit card company to charge back the 2nd one which might be easier. As noted above, the dates that they were posted to my credit card were November 4 and then again on November 6.

  
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Re: charged twice ( 13:37:09 WedDec 6 2006 )

I am going to whisper some information for you jlg. :smile:


  
jlg
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Re: charged twice ( 17:21:27 WedDec 6 2006 )

the first one -- yearly in November. Can I still be credited the 15 dollars? I believe the reason I end up paying is because the board will go to ads. Hence the confusion

  
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Re: charged twice ( 17:34:00 FriDec 8 2006 )

I let BbBoy know and he is going to take care of this for you. I think the board will revert from time to time because of a crediting glitch we've got and haven't been able to pin down and reproduce and effectively stop this from happening. You can PM me if this happens again and I can fix this for you if you think your board reverted when it should still have some credit. :smile:

  

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